Sales Executive

TrustFlight; Doncaster; On-site; GBP 24,000 - 38,000; Full time

Job summary

TrustFlight is seeking a Sales Executive to handle daily sales and customer service tasks, building strong relationships with customers and vendors via web, email, and telephone sales. The role is office-based with inbound and outbound sales, requiring an excellent phone manner.

You will use CRM systems, conduct market research, and support bids and tenders while collaborating with management to achieve sales targets in a fast-paced aviation context.

Qualifications

• Minimum 2–3 years of sales and client management experience in a fast-paced environment.
• Strong customer service and communication skills with a phone-first approach.
• Familiarity with aviation, security and events sectors preferred; training provided.

Responsibilities

• Utilise CRM system to support all sales activity and maintain records.
• Drive outbound calls and respond to inbound inquiries to generate sales.
• Identify upsell opportunities and nurture client relationships.
• Coordinate with marketing and events to support bids and exhibitions.

Skills

Sales experience

Customer service

Telesales

Negotiation

Communication

Aviation familiarity

Prospecting

CRM software

MS Office

Overseas travel

Tools

CRM software

MS Office

Job description

Role Purpose

The Sales Executive will be responsible for processing and managing daily sales and customer service tasks in addition to building strong relationships with customers and vendors through web, email, and telephone sales. The role will be primarily office based and will be handling inbound and outbound sales activity. An excellent phone manner is a necessity.

Accountabilities

Service Delivery

• Utilise the companies CRM system to support all sales activity
• Support departmental managers to achieve better sales results for all company products and services
• Conduct market research to actively seek out and identify selling and upselling opportunities and trends
• Assist with the collation of sales and marketing statistics

Business Development

• Drive sales through outbound calls and outreach activity to build new and productive relationships with customers / potential customers and convert sales through effective conversion of inbound sales enquiries
• Be the first point of contact for inbound enquiries (web, email, phone)
• Confident at cold calling and prospecting`
• Engage with clients to ensure we exceed their expectations and seek opportunities to expand our portfolio and enhance our reputation within the industry
• Actively seek out applicable tender opportunities through a variety of online portals and search engines
• Support company bids and tenders
• Attend exhibitions, events, and networking opportunities

Quality Assurance

• Maintain an accurate and reliable system of audit, maintenance, and accountancy of all company commercial processes in accordance with ISO9001

Candidate Requirements

Key Skills / Attributes

• Sales Experience: At least 2-3 years of experience in sales and client management with inbound and outbound telesales experience in a fast-paced environment
• Strong customer service and communication skills
• Self-motivated, strong planning, organizational and time management skills
• Tireless work ethic
• Familiar with Aviation, Security and Events sector (training will be provided)
• Thorough understanding of marketing and negotiating techniques
• Keen attention to detail; able to critically review own output
• Proven experience of upselling
• A desire to learn and acquire new knowledge and skills
• Excellent interpersonal skills.
• Previous experience as a member of a cohesive and effective sales team
• Some overseas travel may be required
• Must be able to work independently, accepting accountability for achieving defined goals and objectives
• Proficient in MS Office Programs (Word, Excel, Outlook, and PowerPoint)
• Experience with CRM software