Sales Executive

Croxdale Group; Croxdale; On-site; GBP 28,000 - 42,000; Full time

Job summary

Croxdale Group is seeking a Sales Executive to drive showroom and outbound sales in Croxdale. You will engage customers in person and via phone/email, understand needs, present vehicles and services, and guide them from enquiry to handover.

Daily duties include managing leads, conducting demonstrations and test drives, preparing finance quotes, and maintaining records in dealership systems while coordinating with aftersales and finance teams to ensure a smooth sale process and excellent customer

Qualifications

• Proven experience in automotive sales or a similar customer-facing role; ability to meet and exceed sales targets.
• Strong customer service skills including active listening, needs analysis and building long-term relationships.
• Effective communication and negotiation skills, with clear verbal and written communication.
• Good organizational and time-management abilities; manage multiple leads and administrative tasks.
• Comfort using dealership systems, CRM tools, and basic office software for recording activities and quotations.
• Knowledge of vehicle features, finance options, and automotive products; willingness to learn.

Responsibilities

• Engage with customers in showroom, by phone and email to understand needs and present suitable vehicles and services.
• Manage leads and follow-ups to nurture prospects through the sales process.
• Conduct vehicle demonstrations and test drives; prepare finance and product quotations.
• Maintain accurate records in dealership systems and ensure data quality.
• Coordinate with aftersales and finance teams to support the sale and handover.
• Follow up with prospects to build long-term relationships and drive repeat business.
• Ensure a professional, welcoming environment reflecting Croxdale Group standards.

Skills

Automotive sales

Customer service

Communication

Negotiation

Organization

Vehicle knowledge

Professionalism

Flexibility

Driving license

Sales training

Tools

CRM tools

Dealership systems

Office software

Job description

Role Description This is a full-time, on-site Sales Executive role based in Croxdale. The Sales Executive will engage with customers in the showroom and via phone and email to understand their needs, present suitable vehicles and services, and guide them through the full sales process from initial enquiry to handover. Daily responsibilities include managing leads, conducting vehicle demonstrations and test drives, preparing finance and product quotations, and maintaining accurate records in dealership systems. The role also involves following up with prospects, nurturing long-term customer relationships, coordinating with aftersales and finance teams, and ensuring a professional, welcoming environment that reflects Croxdale Group’s customer service standards.

Qualifications

• Proven experience in automotive sales or a similar customer-facing sales role, with the ability to meet and exceed sales targets.
• Strong customer service skills, including active listening, needs analysis, and building long-term relationships.
• Effective communication and negotiation skills, with clear, confident verbal and written communication.
• Good organizational and time-management abilities, including managing multiple leads, follow-ups, and administrative tasks.
• Comfort using dealership systems, CRM tools, and basic office software for recording activities and preparing quotations.
• Knowledge of vehicle features, finance options, and automotive products, or a willingness to learn quickly.
• Professional, reliable, and proactive approach, with the ability to work both independently and as part of a team.
• Flexible to work dealership hours, including weekends and peak periods as required.
• Full, valid driving license suitable for test drives and customer demonstrations.
• Relevant experience in retail, hospitality, or customer service sectors is an advantage; formal sales training or qualifications are beneficial but not essential.

Company Description

Croxdale Group is a family-owned, multi-franchise automotive retailer representing Citroën, DS, and MG, and providing aftersales services for Mitsubishi and Peugeot.

Established in County Durham for over 52 years, the group is known for its long-standing commitment to outstanding customer service.

The dealership is conveniently located on the A167 in Durham (DH6 5HS), serving a broad range of customers across the region.

Croxdale Group offers career opportunities in a stable, reputable business that values professionalism and customer satisfaction.

Applicants can learn more about the company and its services by visiting www.croxdalegroup.com or contacting the team directly.