Christmas Sales Associate (Fixed-Term Contract)

Liberty London plc; Greater London; On-site; GBP 21,000 - 25,000; Full time

Job summary

Liberty London plc is recruiting for Christmas One-to-One Gifting Sales Associates to deliver a bespoke shopping experience during November and December. You will host gifting appointments, guide customers across departments, and represent Liberty with warmth.

This fixed-term, full-time role (37.5 hours per week) runs mid-October to 24 December, offering exposure to products store-wide, development of gifting knowledge, and a festive, customer-focused team environment.

Qualifications

• Customer-focused and enthusiastic individuals with a passion for delivering exceptional service.
• Ability to build relationships and create memorable shopper experiences.
• Willingness to learn about Liberty’s gifting collections across divisions.

Responsibilities

• Host personalised one-hour gifting appointments within the Gifting Suite or alongside customers on a curated store journey.
• Deliver an elevated shopping experience during peak trading and help customers find thoughtful gifts while building loyalty.
• Provide expert recommendations and share knowledge of Liberty's key gifting collections across divisions.
• Create meaningful customer connections through exceptional service and tailored gifting solutions.
• Represent the Liberty brand with warmth, expertise and a passion for customer experience.

Skills

Customer service

Sales

Gifting

Product knowledge

Job description

Role Overview:

This Christmas, Liberty will be launching an exclusive One-to-One Gifting Service, offering customers a bespoke shopping experience designed to help them find the perfect gifts from across the store. Running throughout November and December, this exciting service will operate as an extension of our Personal Shopping offering.

We are looking for enthusiastic and customer-focused Sales Associates who would welcome the opportunity to expand their skills beyond their usual division and immerse themselves in all areas of the business. This role offers a unique chance to develop broader product knowledge, gain new customer service skills and play a key part in delivering a truly memorable festive experience.

We're seeking engaging, dynamic team members who are passionate about delivering exceptional service, building customer relationships, and spreading festive cheer throughout the busiest time of the year.

As part of the Christmas Gifting Team, you will have dedicated days and times each week supporting the gifting service. Outside of your scheduled gifting appointments and gifting floor coverage, you will continue to work within your usual department.

Key Responsibilities:

• Host personalised one-hour gifting appointments within our dedicated Gifting Suite or accompany customers on a curated shopping journey throughout the store.
• Deliver an elevated and memorable shopping experience during peak trading, helping customers find thoughtful gifts while building customer loyalty.
• Provide expert recommendations and share knowledge of Liberty's key gifting collections across all divisions.
• Create meaningful customer connections through exceptional service and tailored gifting solutions.
• Represent the Liberty brand with warmth, expertise, and a passion for customer experience.

What You Will Gain:

• Exposure to products and departments across the entire store.
• Enhanced product knowledge and selling skills.
• Experience delivering a premium, appointment-led customer service experience.
• An opportunity to be part of an exciting new Christmas initiative and create memorable moments for our customers.

Please note, this role is offered on a full-time basis of 37.5 hours per week, fixed-term, commencing mid-October and concluding on 24th December.

Liberty is proud to be an equal opportunities employer and opposes all forms of unlawful discrimination. We are committed to creating an environment where people from all backgrounds can thrive - bringing their unique perspectives, skills, and experience to everything we do.

We are dedicated to eliminating both conscious and unconscious bias from our practices. Our approach is grounded in respect, fairness, and consistency, ensuring that no one is treated less favourably based on gender, race, age, disability, sexual orientation, religion or belief, or any other protected characteristic.