Senior Events & Sales Manager — Complex, High-Impact

Harri; Fareham; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Meals on duty

Free access to the hotel gym

Global hotel discounts

Employee Assistance Programme

Free car parking

Ongoing training and careerDevelopment

Competitive salary and bonus scheme

Job summary

The Portsmouth Marriott Hotel is seeking an experienced Sales & Events Manager to lead the planning and delivery of complex, high-profile events. You will own the event journey from sales handover through on-site delivery, coordinating with Sales, hotel departments and customers to ensure consistently high standards.

With strong commercial judgement and exceptional customer care, you will drive revenue through upselling, manage budgets and lead cross-functional teams to guarantee flawless

Qualifications

• Experience managing complex events and coordinating multiple stakeholders.
• Strong commercial awareness including budgeting, forecasting and revenue management.
• Confident verbal and written communication with customers, Sales and operations teams.
• Highly organised, solutions-focused approach and ability to remain composed under pressure.
• Ability to provide visible leadership and represent the department when required.

Responsibilities

• Prepare all event documentation and coordinate with Sales, hotel departments and customers to deliver seamless, high-quality events.
• Lead pre-event and post-event meetings for assigned groups, communicating requirements, feedback and actions.
• Oversee the customer experience from file turnover through the post-event phase and handover back to Sales.
• Identify operational challenges and work with customers and hotel teams to develop effective alternatives and solutions.
• Manage customer budgets, group room blocks and meeting space to meet client needs and maximise revenue.
• Forecast sleeping-room, catering and audio-visual revenue and manage event profitability.
• Upsell products, services and enhancements throughout the event process.
• Participate in customer site inspections and support the sales process when required.
• Act as the liaison between the field sales representative and customer throughout the pre-event, event and post-event phases.
• Review billing and payments with clients and ensure event records are accurate and complete.
• Maintain a visible presence during events, greet customers and hand over event details clearly to the Event Operations team.
• Obtain and act on guest feedback, resolve concerns and follow up with customers after their event.
• Set a positive example for guest relations, recognise team contributions and uphold all standards, policies and procedures.

Job description

The Portsmouth Marriott Hotel is seeking an experienced Sales & Events Manager to lead the planning and delivery of complex, high-profile events. You will own the event journey from sales handover through on-site delivery, coordinating with Sales, hotel departments and customers to ensure consistently high standards.

With strong commercial judgement and exceptional customer care, you will drive revenue through upselling, manage budgets and lead cross-functional teams to guarantee flawless