Sales & Events Co-Ordinator

The Venues Collection; Milton Keynes; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Sales & Events Coordinator to enhance venue potential and ensure exceptional customer service. The role involves collaborating with the sales team, managing reservations, and maximizing revenue through effective sales strategies. The successful candidate will support invoicing processes and maintain strong relationships with key accounts while adhering to health and safety regulations.

Qualifications

• Experience in sales and event coordination.
• Ability to manage customer inquiries efficiently.

Responsibilities

• Maximise venue potential and achieve monthly budgets.
• Handle reservations for events and guests.
• Build and maintain relationships with key accounts.

Skills

Customer Care

Sales

Tools

Opera

Job description

Sales & Events Coordinator

Job Description

1. Work closely with the Sales Office Manager and the sales team.
2. Maximise venue potential and achieve monthly budgets.
3. Assist in rate strategy for M&E aligned with budget expectations.
4. Handle reservations for bedrooms for events and transient guests.
5. Attend all mandatory and job-specific training.
6. Provide high levels of customer care during the lead-up and events.
7. Maximise sales and revenue through positive sales opportunities.
8. Follow sales disciplines and procedures to develop the business.
9. Respond promptly to customer enquiries within hotel guidelines.
10. Manage diary efficiently within the conference office.
11. Maintain sales information using Opera, following company guidelines.
12. Attend communication and operational meetings as the sales department representative.
13. Support invoicing processes, ensuring timely and accurate billing.
14. Assist the Director of Sales with new leads and client events.
15. Build and maintain relationships with key accounts.
16. Be aware of competitors' services and facilities to promote our hotel.
17. Comply with health and safety legislation, report issues, and participate in training.
18. Understand and adhere to Accident & Maintenance and Fire safety procedures.
19. Support the wider Operations Team and undertake ad hoc tasks as assigned by HOD or Hotel Manager.