Sales Development Representative

Danesmoorgroup; Newton Aycliffe; On-site; GBP 25,000 - 35,000; Full time

Job summary

Danesmoorgroup in Newton Aycliffe is seeking a Sales Development Representative to manage and develop B2B relationships through structured calls. This full-time role focuses on account retention, lead generation, and maintaining an active sales pipeline.

The ideal candidate will have experience in internal sales and be skilled in CRM management and B2B communication. Office hours are Monday to Friday, 8:30 to 17:00.

Qualifications

• Experience in B2B internal sales, account management, telesales or lead generation.
• Strong telephone communication and professional B2B engagement skills.
• Organised approach to account and pipeline management.

Responsibilities

• Manage existing Business to Business customer accounts.
• Conduct outbound telephone activities to B2B prospects.
• Generate and progress new sales opportunities.

Skills

B2B Communication

CRM Management

Lead Generation

Account Management

Telephone Skills

Sales Qualification Methodologies

Job description

Sales Development Representative

The Sales Development Representative is responsible for managing and developing relationships through structured telephone calls. The role supports business growth by maintaining existing accounts, identifying new commercial opportunities and generating qualified prospects whilst working alongside the external sales team. Newton Aycliffe • Full Time

Summary and Purpose

The Sales Development Representative is responsible for managing and developing relationships through structured telephone calls. The role supports business growth by maintaining existing accounts, identifying new commercial opportunities and generating qualified prospects whilst working alongside the external sales team.

This position sits within the internal sales function and focuses on consistent pipeline development, account retention, lead generation and accurate CRM management.

Responsibilities & Key Tasks

• Account Management
• Manage a defined portfolio of existing Business to Business customer accounts
• Maintain regular telephone contact to strengthen relationships and identify additional needs
• Ensure customer information, activity and opportunities are accurately recorded in the CRM system
• Support account retention through proactive communication and follow-up
• Conduct outbound telephone activity to B2B prospects within agreed target markets
• Qualify prospect accounts based on defined criteria (the need, timing, budget, decision-maker)
• Generate and progress new sales opportunities through structured conversations
• Book appointments, demonstrations or handovers to area sales managers
• Follow up on inbound enquiries, marketing campaigns and warm leads
• Maintain a consistent flow of qualified opportunities into the sales pipeline
• Work closely with the wider sales team to ensure smooth handover and progression of opportunities
• Provide feedback on prospect responses, objections and market trends

Reporting & Performance

• Work towards agreed activity and performance measures (calls, conversations, leads, opportunities)
• Produce accurate internal reporting on account activity and pipeline status
• Maintain compliance with internal processes and data protection requirements
• Strong telephone communication and professional B2B engagement skills
• Ability to build rapport and credibility with decision-makers
• Effective questioning, listening and objection-handling skills
• Organised approach to account and pipeline management
• Comfortable working to structured processes and performance targets
• Competent user of CRM systems and standard business software

Knowledge & Experience

• Experience in B2B internal sales, account management, telesales or lead generation
• Understanding of sales pipelines and qualification methodologies
• Familiarity with long-cycle or consultative sales environments (desirable)

Working Relationships

• Internal Customer Services
• Marketing Team

AOB

Working Hours – 8:30-17:00 Mon-Fri. Office based role in Newton Aycliffe