Sales Development Representative

The Danesmoor Group; Newton Aycliffe; On-site; GBP 25,000 - 36,000; Full time

Job summary

The Danesmoor Group is seeking a Sales Development Representative to manage existing B2B accounts and generate new opportunities through structured outbound calls. Based in Newton Aycliffe, the role focuses on maintaining relationships, qualifying leads and feeding the sales pipeline in collaboration with the external sales team.

You will support account retention, capture data in CRM, and contribute to performance reporting while working within defined targets and processes.

Qualifications

• Strong telephone communication and professional B2B engagement skills.
• Ability to build rapport and credibility with decision-makers.
• Effective questioning, listening and objection-handling skills.
• Organised approach to account and pipeline management.
• Comfortable working to structured processes and performance targets.
• Competent user of CRM systems and standard business software.

Responsibilities

• Account Management: manage a defined portfolio of existing B2B customer accounts.
• Maintain regular telephone contact to strengthen relationships and identify needs.
• Record customer information, activity and opportunities in the CRM system.

Skills

Phone-based销售/telemarketing

B2B engagement

CRM management

Account management

Lead generation

Qualification methodologies

Pipeline management

Structured process

Tools

CRM systems

Job description

Summary And Purpose

The Sales Development Representative is responsible for managing and developing relationships through structured telephone calls. The role supports business growth by maintaining existing accounts, identifying new commercial opportunities and generating qualified prospects whilst working alongside the external sales team. This position sits within the internal sales function and focuses on consistent pipeline development, account retention, lead generation and accurate CRM management.

Responsibilities & Key Tasks

• Account Management
• Manage a defined portfolio of existing Business to Business customer accounts
• Maintain regular telephone contact to strengthen relationships and identify additional needs
• Ensure customer information, activity and opportunities are accurately recorded in the CRM system
• Support account retention through proactive communication and follow-up

Prospecting & Lead Generation

• Conduct outbound telephone activity to B2B prospects within agreed target markets
• Qualify prospect accounts based on defined criteria (the need, timing, budget, decision-maker)
• Generate and progress new sales opportunities through structured conversations
• Book appointments, demonstrations or handovers to area sales managers

Sales Support & Pipeline Development

• Follow up on inbound enquiries, marketing campaigns and warm leads
• Maintain a consistent flow of qualified opportunities into the sales pipeline
• Work closely with the wider sales team to ensure smooth handover and progression of opportunities
• Provide feedback on prospect responses, objections and market trends

Reporting & Performance

• Work towards agreed activity and performance measures (calls, conversations, leads, opportunities)
• Produce accurate internal reporting on account activity and pipeline status
• Maintain compliance with internal processes and data protection requirements

Skills & Competencies

• Strong telephone communication and professional B2B engagement skills
• Ability to build rapport and credibility with decision-makers
• Effective questioning, listening and objection-handling skills
• Organised approach to account and pipeline management
• Comfortable working to structured processes and performance targets
• Competent user of CRM systems and standard business software

Knowledge & Experience

• Experience in B2B internal sales, account management, telesales or lead generation
• Understanding of sales pipelines and qualification methodologies
• Familiarity with long-cycle or consultative sales environments (desirable)

Working Relationships

• Internal Customer Services
• Area Sales Managers
• Marketing Team
• Sales Management

AOB

Working Hours – 8:30-17:00 Mon-Fri. Office based role in Newton Aycliffe

Desirables:

Account management / sales development experience 2+ years

KBB Industry

Responsibilities & Key Tasks

• Account Management
• Manage a defined portfolio of existing Business to Business customer accounts
• Maintain regular telephone contact to strengthen relationships and identify additional needs
• Ensure customer information, activity and opportunities are accurately recorded in the CRM system
• Support account retention through proactive communication and follow-up

Prospecting & Lead Generation

• Conduct outbound telephone activity to B2B prospects within agreed target markets
• Qualify prospect accounts based on defined criteria (the need, timing, budget, decision-maker)
• Generate and progress new sales opportunities through structured conversations
• Book appointments, demonstrations or handovers to area sales managers

Sales Support & Pipeline Development

• Follow up on inbound enquiries, marketing campaigns and warm leads
• Maintain a consistent flow of qualified opportunities into the sales pipeline
• Work closely with the wider sales team to ensure smooth handover and progression of opportunities
• Provide feedback on prospect responses, objections and market trends

Reporting & Performance

• Work towards agreed activity and performance measures (calls, conversations, leads, opportunities)
• Produce accurate internal reporting on account activity and pipeline status
• Maintain compliance with internal processes and data protection requirements

Skills & Competencies

• Strong telephone communication and professional B2B engagement skills
• Ability to build rapport and credibility with decision-makers
• Effective questioning, listening and objection-handling skills
• Organised approach to account and pipeline management
• Comfortable working to structured processes and performance targets
• Competent user of CRM systems and standard business software

Knowledge & Experience

• Experience in B2B internal sales, account management, telesales or lead generation
• Understanding of sales pipelines and qualification methodologies
• Familiarity with long-cycle or consultative sales environments (desirable)

Working Relationships

• Internal Customer Services
• Area Sales Managers
• Marketing Team
• Sales Management

AOB

Working Hours – 8:30-17:00 Mon-Fri. Office based role in Newton Aycliffe

Desirables:

Account management / sales development experience 2+ years

KBB Industry