Sales Development Executive

HSS ProService Marketplace; Manchester; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Your birthday off every year

Healthcare Cashback Plan

Flexible and hybrid working

Free onsite gym

Training and development opportunities

Discounts and cashback through perks

Flexible benefits including HolidayBuy

Job summary

HSS ProService in Manchester is seeking an entry-level Sales Development Executive to drive outbound calls and re-engage dormant or at-risk accounts. You will win back customers, build relationships and hand qualified leads to the right Pro.

The role includes full training and an induction period, with four days in the office and one day from home, then hybrid working thereafter. You’ll develop call skills and contribute to growth from day one.

Qualifications

• A confident, professional phone manner.
• Resilience and a positive attitude.
• Strong organisation and ability to juggle high call volume with follow-up work.
• Clear written and verbal communication.
• A problem-solving mindset and drive to see issues through.
• Willingness to learn and work in the office as part of a team.

Responsibilities

• Make high volume outbound calls to unassigned, dormant and at-risk accounts.
• Re-engage customers who stopped trading and find out what stopped them.
• Turn conversations into opportunities and hand qualified leads to the right Pro.
• Keep accurate call notes and records in our systems.
• Take ownership of problems customers raise on calls, from the first conversation to the fix.
• Work with the disputes team to investigate and resolve queries quickly.
• Partner with internal teams to put things right and keep the customer updated throughout.
• Spot recurring issues and feed them back so we can fix them at source.
• Hit your call activity, KPI and conversion targets.
• Balance high-volume dialing with time to resolve issues properly.
• Complete your induction and training, and apply it straight away.

Skills

Phone etiquette

Resilience

Organisational skills

Communication skills

Problem solving

Team player

Job description

A typical day as a Sales Development Executive

No two days look exactly the same here, and that is part of what makes it work.

As a Sales Development Executive, you'll play a key part in keeping things moving for our customers, suppliers and The Pros around you. You'll take ownership, solve problems properly, and work with people across the business to make things simpler, faster and better.

You'll be trusted to get stuck in, make decisions, and see things through.

What you'll be doing

We have a large number of customer accounts without an assigned account manager - some dormant and some trading with us but with no one looking after them. As a Sales Development Executive, you'll be the first person to pick up the phone to them, winning back lapsed customers, putting right what's gone wrong, and building relationships that grow into long-term accounts.

This is an entry-level role with full training and a structured induction. You'll work from the office four days a week, with one day from home, and will be in the office full time for your first 12 weeks while you complete induction and training.

• Make high volume outbound calls a day to unassigned, dormant and at-risk accounts
• Re-engage customers who've stopped trading and find out what's stopped them
• Turn conversations into opportunities and hand qualified leads to the right Pro
• Keep accurate call notes and records in our systems
• Take ownership of problems customers raise on calls, from the first conversation to the fix
• Work with the disputes team to investigate and resolve queries quickly
• Partner with internal teams to put things right and keep the customer updated throughout
• Spot recurring issues and feed them back so we can fix them at source
• Hit your call activity, KPI and conversion targets
• Balance high-volume dialing with time to resolve issues properly
• Complete your induction and training, and apply it straight away

What you'll bring

We're looking for someone who knows how to get things done and works well with others to make it happen.

You don't need to tick every single box, but you'll likely bring:

• A confident, professional phone manner
• Resilience and a positive attitude, including when a call doesn't go your way
• Strong organisation and the ability to juggle high call volume with follow-up work
• Clear written and verbal communication
• A problem-solving mindset and the drive to see issues through
• A willingness to learn and to work in the office as part of a team

Most importantly, you'll bring the mindset of a Pro:

• You take ownership
• You communicate clearly
• You work collaboratively
• You look for better ways to do things
• You see things through properly

What you'll get back

• 25 days holiday plus bank holidays
• Your birthday off every year to spend how you want
• Healthcare Cashback Plan with money back on things like dentists, opticians and sports massages
• Flexible and hybrid working
• Free onsite gym at head office
• Training and development opportunities to keep growing your skills and career
• Discounts and cashback through our perks platform
• Flexible benefits including Holiday Buy

What it's like here

At HSS ProService, we're here to take the friction out of hire.

We've built a smarter, faster way for businesses to get the tools, equipment and materials they need. We connect customers with trusted suppliers through one simple online marketplace.

But what really makes it work is our people. The Pros.

The ones who step in, solve problems, keep things moving and make life easier for customers and each other.

We use technology, teamwork and bold thinking to make things simpler, clearer and better every day.

The Pros here are Progress Makers, Professionals, Problem Solvers and Proud of the work they do. People who take ownership, back each other, speak honestly and keep things moving.

• Say it. Own it. See it through.
• Bring in the people power.
• Be straight, be clear.
• Recognise the graft.

No big egos. No overcomplicated processes. Just good people doing good work together.

Different Perspectives, One Platform

We're not all the same, and that's what makes us stronger.

Great ideas come from different people, different experiences and different ways of thinking.

Whether you're starting out, changing careers or looking for your next move, if you've got the skills and the drive, we want to hear from you.

If you have questions about the role or recruitment process, email [e-mail] and one of the team will help you out.

We're on it. Together.

Always making it better.

How we use AI

We've integrated AI into parts of our recruitment process to make things run smoother - helping our team with tasks like scheduling interviews, and joining video interviews as a note-taker to capture summaries.

What AI doesn't do is screen candidates. Every CV and application you submit is reviewed by a real person on our team.

We're building a revolution!

Big ideas. Smart tech. Great people.

We're building something new and having fun doing it. If you've got ideas, energy, and up for a challenge, you'll fit right in.