Hire Desk Controller

HSS ProService Marketplace; Stretford; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Your birthday each year as annual leave

One paid volunteering day each year

Training and development opportunities

Wellbeing and healthcare support

Discounts and cashback on a range of perks

Flexible benefits options

Job summary

A leading marketplace provider in the UK is seeking a Hire Desk Controller to manage customer orders and ensure timely deliveries. The ideal candidate will have strong customer service skills and experience in a hire or building materials environment. This entry-level, full-time role offers a hybrid working model and encourages a proactive attitude. Join us to deliver excellent customer experiences while advancing your career.

Qualifications

• Experience in a Hire or Building Materials environment (preferred).
• Excellent customer service skills.
• Strong communication and relationship-building skills.
• Confidence working in a fast-paced environment.
• High attention to detail and strong organisational skills.

Responsibilities

• Manage and process customer orders with accuracy.
• Collaborate with teams to ensure timely delivery.
• Build relationships with customers to understand needs.
• Use product knowledge to upsell and cross-sell.
• Handle customer requests and logistics queries.

Skills

Customer service

Relationship building

Problem solving

Attention to detail

Communication

Education

Experience in Hire or Building Materials environment

Job description

Hire Desk Controller – HSS ProService Marketplace

Join to apply for the Hire Desk Controller role at HSS ProService Marketplace

Location: Trafford Park, Hybrid working – 3 days per week in office

At HSS ProService Marketplace, we’ve built a smarter way for businesses to get the tools, equipment, and materials they need to get the job done. Our online marketplace connects customers with trusted suppliers quickly and easily, helping businesses across the UK work faster, smarter, and more sustainably.

Impact you’ll have

As a Hire Desk Controller, you’ll be at the heart of the action—working closely with customers, suppliers, and our internal teams to make sure every hire order is delivered on time, within budget, and to the highest standard. Your attention to detail and problem‑solving skills will help keep operations running smoothly and customers returning.

A typical day

• Manage and process customer orders with accuracy and care
• Collaborate with operations and logistics teams to ensure timely equipment delivery
• Build strong relationships with customers to understand their needs and deliver solutions
• Use your product knowledge to upsell and cross‑sell across different service lines
• Handle all customer requests and logistics queries within agreed SLAs
• Coordinate third‑party carrier movements and ensure deliveries are completed as planned
• Prioritise preferred suppliers in line with contracts to maintain positive margins
• Negotiate with suppliers when needed to improve rates and maximise value
• Keep customers informed about our full range of products and services
• Meet and exceed key performance targets, including completion rates and profitability

What you’ll bring

• Experience in a Hire or Building Materials environment (preferred)
• Excellent customer service skills and a genuine focus on delivering great experiences
• Strong communication and relationship‑building skills
• Confidence working in a fast‑paced environment with multiple priorities
• High attention to detail and strong organisational skills
• A proactive, can‑do attitude with the resilience to get things done
• A full driving licence is desirable but not essential

What you’ll get back

• Your birthday each year as annual leave – spend how you want!
• One paid volunteering day each year to give back to your community
• Training and development opportunities to grow your career and skills
• Wellbeing and healthcare support – at work and at home
• A culture of revolution, driving digital change in a traditional industry
• Discounts and cashback on a huge range of perks including gyms, restaurants, and shopping
• Access to flexible benefits like Cycle to Work, Holiday Buy, Critical Illness Cover and more

Our selection process

Our process includes two simple stages:

• Video Interview – 30 minute video chat with one of our Recruitment Team to get to know you and for you to learn more about the role.
• Assessment Centre – If successful, you’ll be invited to one of our in‑person assessment centres where you’ll take part in practical, group‑based activities and meet some of the team.

We know everyone works differently, and we want our process to work for you. If you need any adjustments or support – for example, extra time, a quiet space, or an alternative format – just let our Recruitment Team know when you’re invited, and we’ll make sure everything’s in place to help you perform at your best.

Different Perspectives, One Platform

We’re not all the same, and that’s what makes us stronger. We believe great ideas come from different people, different experiences, and different ways of thinking.

Whether you’re starting out, switching careers, or looking for your next big move – if you’ve got the skills and the drive, we want to hear from you.

Not sure you tick every box? That’s okay. We’d still love to hear from you. If you’ve got any questions, email us at [e-mail] and one of our team will be happy to help.

Seniority level

Entry level

Employment type

Full‑time

Job function

Customer Service

Industries

Internet Marketplace Platforms