Sales, Customer Success & Business Growth Leader

Reed Specialist Recruitment; Cambridge; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Competitive salary range

Opportunities for professional develop

Job summary

Reed Specialist Recruitment in Cambridge is seeking a proactive Sales, Customer Service & Business Development professional to manage customer enquiries from initial contact to sale and provide after-sales support.

You will identify new channels, partnerships and commercial relationships to grow the business, blending strong customer service with proactive selling and relationship management. The role involves collaboration with marketing to support campaigns and develop opportunities.

Qualifications

• GCSE level education, degree level preferred.
• At least 5 years of experience in sales, customer service, retail or similar.
• Experience in a technical, engineering or cycling environment desirable.
• Knowledge or interest in bicycles or electric bikes a plus.
• Persuasive and confident communication skills.
• Reliable, enthusiastic and able to build long-term customer relationships.
• Strong problem-solving abilities and ability to meet targets under pressure.
• Excellent organisation and time-management skills.
• Ability to work independently and as part of a team.

Responsibilities

• Respond promptly and professionally to inquiries via email, phone, website and social media.
• Manage sales inquiries from initial contact through quotation, order and completion.
• Understand customer requirements and recommend products, services and solutions.
• Follow up on sales leads consistently and proactively.
• Maintain accurate records of leads, interactions, quotations and opportunities.
• Identify opportunities to increase sales through additional products and services.
• Monitor outstanding quotations and follow up with potential customers.
• Liaise with teams to resolve customer issues and ensure orders progress smoothly.
• Research potential business partners, retailers and commercial opportunities.
• Arrange and participate in meetings, presentations and demonstrations.

Skills

Persuasive communication

Customer relationship management

Sales experience

Time management

Teamwork

Education

GCSE level

Degree preferred

Job description

Reed Specialist Recruitment in Cambridge is seeking a proactive Sales, Customer Service & Business Development professional to manage customer enquiries from initial contact to sale and provide after-sales support.

You will identify new channels, partnerships and commercial relationships to grow the business, blending strong customer service with proactive selling and relationship management. The role involves collaboration with marketing to support campaigns and develop opportunities.