Sales Customer Service Advisor

TN United Kingdom; United Kingdom; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a Sales Customer Service Advisor to join their dynamic Glasgow Customer Contact Centre. This full-time role offers a supportive environment where team players can thrive. You'll engage with customers, manage inquiries, and contribute to a friendly and fast-paced atmosphere. With ongoing training and opportunities for career advancement, this position is perfect for those passionate about sales and customer service. Join a top UK automotive retailer and take the first step towards a rewarding career in the motor trade.

Benefits

Competitive salaries with clear progression paths

Generous annual leave

Colleague car plans

Cycle-to-work schemes

Enhanced family leave benefits

Critical illness cover

Life assurance

Will writing services

Tech scheme

Employee assistance and 24/7 GP access

Qualifications

• Organized and ambitious with excellent communication skills.
• Friendly telephone manner and good computer literacy.

Responsibilities

• Provide excellent customer service regarding vehicle purchases.
• Manage workload to follow up on leads and contact customers timely.

Skills

Customer Service

Communication Skills

Organizational Skills

Computer Literacy

Job description

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Sales Customer Service Advisor, United Kingdom

Client: Lookers

Location:

Job Category: -

EU work permit required: Yes

Job Reference:

d0ffd9f79522

Job Views:

3

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

Overview

Hours: Monday to Sunday (40 hours per week on a rota basis)

The role involves working 5 days a week, 40 hours, with fixed rotational shifts planned in advance. Weekend work is part of retail experience, requiring every second weekend off during the week.

As a sales customer advisor at our Glasgow Customer Contact Centre, you will work with premium brands. Your role is vital in delivering excellent customer experiences. This is a full-time, office-based position emphasizing teamwork and continuous growth, creating a centre of excellence. The environment is friendly, fast-paced, and energetic, ideal for enthusiastic team players.

Reporting to Brian Ross, a highly experienced contact centre manager, you will receive ongoing support and brand-specific training to help you progress within the company. This role offers a great opportunity to start a career in the motor trade at Lookers.

Your duties include communicating with customers via phone and digital channels to arrange appointments, leading to sales. It is suited for individuals passionate about sales and customer service, aiming to provide exceptional service.

Responsibilities

• Provide excellent customer service regarding vehicle purchases
• Manage workload to follow up on leads and contact customers timely
• Handle inquiries via phone, email, and manufacturer platforms
• Achieve manufacturer KPIs
• Provide detailed information to facilitate a great customer experience

Qualifications

The ideal candidate is organized, ambitious, positive, and has excellent communication skills, a friendly telephone manner, and good computer literacy. Full training and ongoing learning opportunities are provided, with potential for career advancement within the Group. We welcome applicants from diverse backgrounds and experiences, considering the role requirements as a guide rather than a strict checklist.

About Us

We are among the top three UK automotive retailers, representing 32 manufacturer brands and selling vehicles across over 150 dealerships in the UK and Ireland.

We value our people highly and offer a competitive rewards and benefits package, including:

• Competitive salaries with clear progression paths and initial training
• Generous annual leave that increases with service
• Colleague car plans and cycle-to-work schemes
• Enhanced family leave benefits
• Critical illness cover, life assurance, and will writing services
• Tech scheme, eye care, and shopping vouchers
• Employee assistance and 24/7 GP access through Smart Health

Lookers is an equal opportunities employer committed to an inclusive, discrimination-free environment where employees can bring their whole selves to work. Successful applicants will undergo employment checks, including employment history, address verification, credit checks, criminal record checks, and driving license verification if applicable.