Sales Coordinator — Customer Success & Growth

CCF; England; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

27

Job summary

CCF is a leading supplier of insulation, drywall and ceiling products to the UK construction industry, supported by a nationwide network of branches and expert colleagues. This apprenticeship role offers full training and development, with a friendly team and clear progression opportunities.

Role duties include building relationships, using CRM/Sales Hub for outbound calls, handling inquiries through invoicing, and maintaining product knowledge while meeting health and safety standards.

Qualifications

• Friendly, enthusiastic approach with strong communication skills.
• Ability to understand and respond to customer needs.
• Good organisational and time management skills.
• Confidence working independently and as part of a team.
• Basic IT and numerical skills.
• Product knowledge is helpful but not essential.

Responsibilities

• Build strong relationships with customers and work closely with the external Account Manager.
• Use CRM and Sales Hub systems to make outbound calls and generate new business.
• Manage customer enquiries from first contact through to invoicing.
• Identify the right products for customer needs and offer alternatives where appropriate.
• Achieve sales targets while managing discounts and margins.
• Handle customer queries professionally and efficiently.
• Keep up to date with product knowledge, pricing and availability.
• Complete all sales, cash and credit documentation accurately.
• Support stock takes when required.
• Always follow health and safety standards.

Skills

Customer service

Communication skills

Verbal communication

Organisational skills

Team player

Numerical skills

Basic IT

Education

No experience required

Tools

CRM software

Sales Hub

Job description

CCF is a leading supplier of insulation, drywall and ceiling products to the UK construction industry, supported by a nationwide network of branches and expert colleagues. This apprenticeship role offers full training and development, with a friendly team and clear progression opportunities.

Role duties include building relationships, using CRM/Sales Hub for outbound calls, handling inquiries through invoicing, and maintaining product knowledge while meeting health and safety standards.