Sales Coordinator Account Management (London - hybrid)

Lightspeed Commerce; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the SaaS industry seeks a Sales Coordinator to empower the Account Management team. This hybrid role focuses on streamlining operations, enhancing customer experience, and driving team success. Ideal candidates are organized, proactive, and possess strong communication skills. Join a dynamic environment that values flexibility and career development.

Benefits

Health and Wellness Credits

Mental Health Support

Free access to LinkedIn Learning

Work-Life Balance

Qualifications

• Experience in a coordination, sales support, operations, or enablement role in SaaS.
• Strong communication skills in English.

Responsibilities

• Act as the central coordination point for the Account Management team.
• Own and optimize key processes for scaling operations.

Skills

Organized

Problem-Solver

Customer-First Mindset

Strong Communication

Education

Experience in Sales Support

Tools

Salesforce

Google Workspace

Asana

Job description

Sales Coordinator Account Management (London - hybrid)

London, England, United Kingdom

Ready to drive real growth in a hyper-growth SaaS?

At Lightspeed, we’re scaling fast – and we know that sustainable growth is built on strong operations. That’s where you come in.

As a Sales Coordinator, you’ll play a central role in empowering our Account Management team to do what they do best: retain, grow, and delight our customer base.You’ll be the operational engine behind the team – streamlining processes, connecting the dots across departments, and ensuring every customer touchpoint runs with clarity and speed.

If you're someone who loves structure, moves fast, and thrives in dynamic environments, read on.

*Please note that this role is based in London and follows a hybrid working model.*

What You’ll Be Doing:

• Act as the central coordination point for the Account Management team, supporting day-to-day operations and ensuring the team stays focused on high-impact activities
• Own and optimize key processes that help us scale – from customer data workflows to deal tracking and internal communication flows
• Work cross-functionally with teams like Customer Success, Support, Billing, and Product to keep information flowing and actions aligned
• Coordinate campaign activities, support onboarding initiatives, and help deliver a frictionless experience for both customers and internal stakeholders
• Contribute to projects and wider company initiatives, stepping in wherever needed to drive success and support the AM team in reaching their goals
• Spot inefficiencies early and take proactive steps to resolve them – whether that means fixing a broken process or building a new one

What You Bring to the Table:

• Experience in a coordination, sales support, operations, or enablement role – ideally in a SaaS, tech, or scale-up environment
• You’re process-driven, organized, and thrive when multiple moving parts come together
• You’ve worked with tools like Salesforce, Google Workspace, Asana, or similar
• You have a customer-first mindset, and understand how internal efficiency drives external impact
• You’re a problem-solver by nature – proactive, detail-oriented, and never afraid to ask, “How can this be better?”
• You enjoy working with others and have a collaborative, team-oriented approach
• You bring strong communication skills in English – both written and verbal
  
  

Why Join Lightspeed?

• Flexibility: Work in a dynamic environment with the freedom to manage your day in a way that works best for you.
• Career Development: Real opportunities for career growth in a company that is expanding rapidly and creating new roles every day.
• Impact: Be at the center of the action, helping drive results and making a tangible difference to the success of the team and the company.
• Health & Well-being: Enjoy a range of benefits, including health and wellness credits, mental health support, and more to keep you energized and healthy.
• Continuous Learning: Free access to LinkedIn Learning and other development tools to help you grow both professionally and personally.
• Work-Life Balance: Take time off to volunteer and contribute to causes that matter to you.
• Team Spirit: Join a team that values collaboration, with regular breakfasts, lunches, and snacks to keep things fun and engaging in our Ghent office.
  
  

Ready to Apply?

If you're excited about becoming the operational backbone of a fast-moving Account Management team and want to be part of a SaaS company that’s scaling smart – we’d love to hear from you.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed tocreating an inclusive and barrier-free workplace. Lightspeed welcomes andencourages applications from people with disabilities. Accommodations areavailable on request for candidates taking part in all aspects of theselection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here .

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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