Internal Account Coordinator

BSS LSE Region; Glasgow; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

22 days holiday

Bank holidays included

Savings schemes

Contributory pension

Generous discounts across the Travis P

Job summary

BSS LSE Region in Glasgow is recruiting an Internal Account Coordinator to support our sales and customer service teams from the branch network. This role offers hands-on commercial experience, strong development opportunities, and a clear path for progression within a busy building supplies environment.

You will build relationships with trade customers, support account managers with quotes and orders, and manage a small-to-medium portfolio while using CRM tools to drive growth and customer

Qualifications

• Excellent communication and people skills are essential.
• A proactive, positive attitude with initiative.
• Customer-focused approach is required.
• Good organisation and ability to manage multiple tasks.

Responsibilities

• Build and maintain relationships with internal stakeholders and trade customers.
• Develop understanding of products, services, and systems.
• Support external account managers with quotes and orders.
• Manage a portfolio of small to medium accounts with high service levels.
• Use LinkedIn, email, and CRM systems to support prospecting and new business.
• Tailor solutions to customer needs and follow up on enquiries to secure orders.
• Coordinate promotions, campaigns, and customer engagement initiatives.

Skills

Strong communication

People skills

Proactive attitude

Willingness to learn

Customer-focused

Organisation

Job description

Looking to build a career in sales and account management from the heart of the business?

Join us as an Internal Account Coordinator, where you’ll play a key role in supporting our customers and sales teams from within the branch network. Based at our BSS branch in Glasgow, this role offers strong development opportunities, hands‑on commercial experience, and a clear path for progression – all within a supportive, fast‑paced environment.

Key Details

• Hours: Monday–Friday, 8am–5pm (no weekend work!)
• Benefits: Competitive salary, annual bonus, and great colleague perks
• Perks: 22 days holiday + bank holidays, savings schemes, contributory pension, and generous discounts across the Travis Perkins Group

What will I be doing?

As an Internal Account Coordinator, you’ll sit at the centre of our sales and customer service activity, supporting both our external account managers and our valued trade customers.

Your Responsibilities Will Include

• Building and maintaining strong relationships with internal stakeholders and trade customers
• Developing a solid understanding of our products, services, and systems
• Supporting external account managers with quotes, order processing, and proactive account management
• Managing a portfolio of small to medium accounts, ensuring outstanding service and identifying opportunities for growth
• Using tools such as LinkedIn, email, and CRM systems to support prospecting and new business activity
• Tailoring solutions to customer needs and confidently following up on enquiries to secure orders
• Supporting the coordination of promotions, campaigns, and customer engagement initiatives

This is a fantastic opportunity to develop commercial skills, broaden your industry knowledge, and grow your career with a leading business in the building supplies sector.

What we’re looking for

• Strong communication and people skills
• A proactive, positive attitude
• Willingness to take initiative and learn
• A customer‑focused approach
• Good organisation and ability to manage multiple tasks

If this sounds like you, we’d love to hear from you. Join us and be part of a business that values growth, teamwork, and development. At BSS, part of the Travis Perkins Group, we’re committed to helping colleagues thrive in an environment where everyone can be their authentic self.