Sales Coordinator

West Fraser Europe; Stirling; On-site; GBP 26,000 - 34,000; Full time

Job summary

West Fraser Europe is looking for a Sales Coordinator to join our team on a permanent basis, supporting our French customer base. The role combines customer service, sales administration, order processing, pricing administration, and coordination with logistics and finance teams to ensure an excellent customer experience.

You will work across Sales, Logistics, Transport and Finance, providing support and cover for team members while maintaining accurate records and strong stakeholder

Qualifications

• Strong French language skills (spoken and written).
• Previous experience in an administrative, customer service, or sales support role.
• Excellent communication and organisational skills.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office applications.
• A proactive, flexible approach and the ability to work effectively as part of a team.
• Experience in an administration role is required.

Responsibilities

• Process customer orders accurately using internal systems and EDI.
• Manage customer enquiries and provide a high level of customer service.
• Maintain pricing information, quotations, and customer records.
• Coordinate deliveries and communicate effectively with customers and internal teams.
• Produce sales and customer reports as required.
• Collaborate with colleagues across Sales, Logistics, Transport and Finance to support business objectives.
• Provide support and cover for other team members.

Skills

French language

Customer service

Sales support

Communication

Organisational skills

Attention to detail

Teamwork

Proactive attitude

Tools

Microsoft Office

Job description

We’re excited to offer an opportunity for a Sales Coordinator to join our team on a permanent basis, supporting our French customer base.

This is a varied role that combines customer service, sales administration, order processing, pricing administration, and coordination with logistics and finance teams to ensure an excellent customer experience.

What you’ll be doing:

• Process customer orders accurately using internal systems and EDI.
• Manage customer enquiries and provide a high level of customer service.
• Maintain pricing information, quotations, and customer records.
• Coordinate deliveries and communicate effectively with customers and internal teams.
• Produce sales and customer reports as required.
• Collaborate with colleagues across Sales, Logistics, Transport and Finance to support business objectives.
• Provide support and cover for other team members.

What we’re looking for:

• Strong French language skills (spoken and written).
• Previous experience in an administrative, customer service, or sales support role.
• Excellent communication and organisational skills.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office applications.
• A proactive, flexible approach and the ability to work effectively as part of a team.

Experience in an administration role is required.