Sales Coordinator

West Fraser; Stirling; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Annual leave

Pension contributions

Life Assurance

Employee discounts

Free onsite parking

Cycle scheme

Group Income Protection

Job summary

West Fraser is seeking a Sales Coordinator to support our French customer base at Cowie. This permanent role blends customer service, sales administration, order processing, pricing administration, and coordination with logistics and finance to ensure a seamless customer experience.

You will work with AX, Salesforce, and MS Office tools; fluency in French is essential with strong communication and organisational skills; German is a plus.

Qualifications

• Experience in an administrative, customer service, or sales support role.
• Strong communication and organisational skills.
• Excellent attention to detail and accuracy.
• Proficiency with Microsoft Office applications (Excel, Word, Outlook).
• Proactive and flexible team player with the ability to multitask.

Responsibilities

• Process customer orders accurately using internal systems and EDI.
• Manage customer enquiries and provide high level customer service.
• Maintain pricing information, quotations, and customer records.
• Coordinate deliveries and communicate with customers and internal teams.
• Produce sales and customer reports as required.
• Collaborate with Sales, Logistics, Transport and Finance to support business objectives.
• Provide support and cover for other team members.

Skills

French language

German language (advantageous)

Customer service experience

Communication skills

Organisational skills

Attention to detail

MS Office proficiency

Teamwork

Tools

AX

Salesforce CRM

Microsoft Excel

Microsoft Word

Outlook

Job description

About The Role

We’re excited to offer an opportunity for a Sales Coordinator to join our team on a permanent basis, supporting our French customer base.

Location: Cowie

Contract: Permanent

This is a varied role that combines customer service, sales administration, order processing, pricing administration, and coordination with logistics and finance teams to ensure an excellent customer experience.

Key responsibilities

• Process customer orders accurately using internal systems and EDI.
• Manage customer enquiries and provide a high level of customer service.
• Maintain pricing information, quotations, and customer records.
• Coordinate deliveries and communicate effectively with customers and internal teams.
• Produce sales and customer reports as required.
• Collaborate with colleagues across Sales, Logistics, Transport and Finance to support business objectives.
• Provide support and cover for other team members.

Skills, Knowledge And Experience

• Essential - Strong French language skills (spoken and written).
• It would be advantageous if strong German language skills, although not essential.
• Previous experience in an administrative, customer service, or sales support role.
• Excellent communication and organisational skills.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office applications.
• A proactive, flexible approach and the ability to work effectively as part of a team.

Systems and tools

• AX
• Salesforce CRM
• Microsoft Excel, Word and Outlook

Benefits Include

• Annual leave entitlement that supports a healthy work-life balance
• Access to an Employee Assistance Programme (EAP) and Digital GP service
• Support for wellbeing through our trained Mental Health First Aiders
• Enhanced maternity and paternity benefits
• Employer pension contributions
• Life Assurance for eligible employees
• Group Income Protection for eligible employees
• Cyclescheme
• Employee discounts across a wide range of retailers and services
• Long service recognition awards
• Free onsite parking

Health Safety and Flexibility

The role is based on a manufacturing site and requires compliance with site safety rules and the wearing of appropriate PPE (training provided). Some flexibility may be required to meet business needs.

About Us

West Fraser offers exciting career paths in trades, operations, professional services, engineering and forestry across more than 50 locations in Canada, the U.S., the U.K. and Europe.

From lumber to engineered wood products, West Fraser delivers high-quality, naturally renewable building materials to the world. In all aspects of our business, we’re committed to responsible product sourcing and harvesting practices, backed by globally-recognized forest certifications.

Sustainability

West Fraser is fully committed to sustainable forest management as defined in our environmental policy, which is reflected in every aspect of our work. We adopt new technologies and innovations to create exceptional building materials. Wood products are a natural, renewable, recyclable, and environmentally sustainable choice for consumers who prioritize sustainability.