French-Speaking Sales & Orders Coordinator

West Fraser; Stirling; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Annual leave

Pension contributions

Life Assurance

Employee discounts

Free onsite parking

Cycle scheme

Group Income Protection

Job summary

West Fraser is seeking a Sales Coordinator to support our French customer base at Cowie. This permanent role blends customer service, sales administration, order processing, pricing administration, and coordination with logistics and finance to ensure a seamless customer experience.

You will work with AX, Salesforce, and MS Office tools; fluency in French is essential with strong communication and organisational skills; German is a plus.

Qualifications

• Experience in an administrative, customer service, or sales support role.
• Strong communication and organisational skills.
• Excellent attention to detail and accuracy.
• Proficiency with Microsoft Office applications (Excel, Word, Outlook).
• Proactive and flexible team player with the ability to multitask.

Responsibilities

• Process customer orders accurately using internal systems and EDI.
• Manage customer enquiries and provide high level customer service.
• Maintain pricing information, quotations, and customer records.
• Coordinate deliveries and communicate with customers and internal teams.
• Produce sales and customer reports as required.
• Collaborate with Sales, Logistics, Transport and Finance to support business objectives.
• Provide support and cover for other team members.

Skills

French language

German language (advantageous)

Customer service experience

Communication skills

Organisational skills

Attention to detail

MS Office proficiency

Teamwork

Tools

AX

Salesforce CRM

Microsoft Excel

Microsoft Word

Outlook

Job description

West Fraser is seeking a Sales Coordinator to support our French customer base at Cowie. This permanent role blends customer service, sales administration, order processing, pricing administration, and coordination with logistics and finance to ensure a seamless customer experience.

You will work with AX, Salesforce, and MS Office tools; fluency in French is essential with strong communication and organisational skills; German is a plus.