Sales Coordinator

Springer; East Ham; On-site; GBP 26,000 - 34,000; Full time

Job summary

Springer Nature is seeking a highly organised Sales Coordinator to join our Commercial Partnerships team. You will support day-to-day sales operations, maintain accurate data, and collaborate with Finance to ensure seamless processes.

The role requires strong Excel skills, attention to detail, and proactive problem-solving within a fast-paced environment. You will contribute to reporting, forecasting, and KPI dashboards, while maintaining documentation and improving sales workflows.

Qualifications

• Experience in coordination, administration, sales support, or operational support role.
• Excellent organisational skills with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills, with the ability to build effective relationships across teams and stakeholders.
• Proactive problem-solving mindset with the ability to work independently while collaborating effectively within a team.
• Advanced proficiency in Microsoft Excel and strong working knowledge of Microsoft Office applications.

Responsibilities

• Provide day-to-day operational and administrative support to the Commercial Partnerships Sales team, ensuring efficient and effective sales processes.
• Manage sales data, CRM records, and booking systems, maintaining high standards of accuracy and data quality.
• Support invoice generation, sales bookings, and payment issue resolution, acting as a key liaison with Finance.
• Process sales opportunities and customer enquiries, helping to deliver an excellent customer experience.
• Produce and maintain sales, revenue, pipeline, forecasting, and KPI reports, dashboards, and presentations.
• Maintain departmental documentation, policies, procedures, training materials, and sales support resources.
• Identify and implement process improvements to enhance sales operations and team efficiency.
• Support system administration, testing, and the rollout of new tools, enhancements, and operational processes.

Skills

Sales coordination

CRM data management

Excel expertise

Reporting & forecasting

Tools

Salesforce

Microsoft Office

Job description

We are looking for a highly organised and proactive Sales Coordinator to join our Commercial Partnerships team. This role plays an important part in supporting the day-to-day operations of our sales function, helping to ensure efficient sales processes, excellent data quality, accurate reporting, and seamless collaboration across teams.

As Sales Coordinator, you will provide administrative and operational support to the Sales team, helping maximise revenue opportunities by maintaining key systems, supporting reporting and forecasting activities, and working closely with Finance and other internal stakeholders. You will also contribute to process improvements and help ensure our sales teams have the tools, resources, and information they need to succeed.

Role Responsibilities:

• Provide day-to-day operational and administrative support to the Commercial Partnerships Sales team, ensuring efficient and effective sales processes.
• Manage sales data, CRM records, and booking systems, maintaining high standards of accuracy and data quality.
• Support invoice generation, sales bookings, and payment issue resolution, acting as a key liaison with Finance.
• Process sales opportunities and customer enquiries, helping to deliver an excellent customer experience.
• Produce and maintain sales, revenue, pipeline, forecasting, and KPI reports, dashboards, and presentations.
• Maintain departmental documentation, policies, procedures, training materials, and sales support resources.
• Identify and implement process improvements to enhance sales operations and team efficiency.
• Support system administration, testing, and the rollout of new tools, enhancements, and operational processes.

Experience in coordination, administration, sales support, or operational support role. Excellent organisational skills with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment. Strong written and verbal communication skills, with the ability to build effective relationships across teams and stakeholders. Proactive problem-solving mindset with the ability to work independently while collaborating effectively within a team. Advanced proficiency in Microsoft Excel and strong working knowledge of Microsoft Office applications

Desirable

• Experience with Salesforce or other CRM platforms is desirable.
• Understanding of sales processes, reporting, data quality management, and customer-focused support, with experience supporting sales teams considered advantageous

Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit about.springernature.com and follow @SpringerNature.

At Springer Nature, we recognise that great talent develops through many different paths. We encourage applications from individuals with strong transferable skills, provided they are supported by relevant experience that shows how those skills have been successfully applied in practice. Our hiring approach balances skills, experience, and potential to ensure each role is fulfilled with both short term effectiveness and long term growth in mind.,

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent.

Springer Nature was awarded Diversity Team of the Year. Find out more about our DEI work here

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