Sales Coordinator

Huber+Suhner; Bicester; Remote; GBP 28,000 - 38,000; Full time

Job summary

HUBER+SUHNER in the United Kingdom seeks a customer-focused professional to manage enquiries, quotations and orders for an international manufacturing environment. You will respond within 24 hours, process quotations and orders, and maintain meticulous customer records while coordinating with Sales, Engineering, Supply Chain and Finance to ensure timely delivery across European sites.

The role requires strong communication, organisational skills, and a proactive, solution-oriented mindset, with

Qualifications

• Minimum 2 years in a customer-facing customer service, sales support or sales role.
• Experience in an international organisation or manufacturing environment is preferred.
• Experience using ERP systems.

Responsibilities

• Act as the primary contact for customer enquiries, quotations and orders.
• Respond to customer requests promptly, aiming to provide responses within 24 hours.
• Process quotations, sales orders and customer requests accurately.
• Maintain accurate customer records and correspondence.
• Collaborate with Sales, Application Engineering, Supply Chain, Finance and Quality teams.
• Coordinate with manufacturing sites across Europe to ensure timely delivery.
• Support the external sales team and visit customers when required.
• Escalate and resolve customer concerns professionally and promptly.

Skills

Customer service

Relationship mgmt

Supply chain awareness

Organisational skills

Attention to detail

MS Office

Clear communicator

Tools

ERP systems

Microsoft Office

Job description

• Act as the primary point of contact for customer enquiries, quotations and orders.
• Respond to customer requests promptly and professionally, aiming to provide responses within 24 hours.
• Manage order placement, progression and delivery updates.
• Ensure customers receive an outstanding and consistent level of service.

Your Tasks

Customer Support

• Act as the primary point of contact for customer enquiries, quotations and orders.
• Respond to customer requests promptly and professionally, aiming to provide responses within 24 hours.
• Manage order placement, progression and delivery updates.
• Ensure customers receive an outstanding and consistent level of service.

Order & Process Management

• Process quotations, sales orders and customer requests accurately.
• Maintain accurate customer records, files and business correspondence.
• Monitor customer requirements and proactively support future business opportunities and forecasts.
• Minimise order processing errors and support continuous improvement initiatives.

Collaboration & Coordination

• Work closely with Sales, Application Engineering, Supply Chain, Finance and Quality teams.
• Coordinate with HUBER+SUHNER manufacturing sites across Europe to ensure timely product delivery.
• Support the external sales team and visit customers when required.
• Escalate and resolve customer concerns in a professional and timely manner.

Your profile

Experience

• Minimum of 2 years' experience in a customer-facing customer service, sales support or sales role.
• Experience working within an international organisation, preferably in a manufacturing environment.
• Experience using ERP systems.

Your profile

Experience

• Minimum of 2 years' experience in a customer-facing customer service, sales support or sales role.
• Experience working within an international organisation, preferably in a manufacturing environment.
• Experience using ERP systems.

Skills & Knowledge

• Strong customer service and relationship management skills.
• Understanding of supply chain or manufacturing processes.
• Excellent organisational and administrative abilities.
• Strong attention to detail and accuracy.
• Proficient in Microsoft Office applications.
• Confident communicator, both written and verbal.
• Numerate with good analytical skills.

Personal Attributes

• Positive, proactive and solution-focused attitude.
• Strong team player with a collaborative approach.
• Customer-oriented mindset.
• Ability to manage multiple priorities effectively.
• Hands-on, can-do approach to work.
• Strong problem-solving skills and a willingness to learn.

Why HUBER+SUHNER?

• Work for a respected global organisation with an international presence.
• Join a supportive and collaborative team environment.
• Opportunities for professional development and growth.
• Exposure to international customers and cross-functional projects.
• Play a key role in delivering exceptional customer experiences within the rail industry.

Why HUBER+SUHNER?

• Work for a respected global organisation with an international presence.
• Join a supportive and collaborative team environment.
• Opportunities for professional development and growth.
• Exposure to international customers and cross-functional projects.
• Play a key role in delivering exceptional customer experiences within the rail industry.

If you are passionate about customer service, enjoy working in a fast-paced international environment and thrive on building strong customer relationships, we'd love to hear from you.

You will hear back from us as soon as possible. For further information please contact:
H+S UK
Saskia Kaura
[e-mail]