Sales Contact Coordinator

The Hyde Group; Greater London; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Excellent pension

Generous holiday

Life assurance

Flexible benefits platform

Learning and career development

Hybrid working

Job summary

The Hyde Group is seeking a Sales Contact Co-ordinator in London Bridge with a hybrid working pattern (2 days in office, 3 days remote). The role offers a salary of up to £28,000 and focuses on delivering proactive front-line service for customer inquiries into sales and lettings products, coordinating to the right teams.

You will handle inquiries, pre-qualify customers, manage data in systems, and support the Sales department with administrative tasks while contributing to a positive customer

Qualifications

• Proven experience in customer service, administration or sales support.
• Strong communication skills, with the ability to respond clearly by phone, email and written correspondence.
• Proactive mindset and passion for delivering an excellent customer journey across sales and lettings services.

Responsibilities

• Provide proactive telephone and email service within service promise timeframes.
• Pre-qualify customers and direct them to suitable sales/lettings properties or departments.
• Handle customer correspondence clearly to resolve enquiries and prevent escalation.
• Maintain accurate customer and sales data, including completions and utilities data, and support purchaser uploads.
• Provide reporting and administrative support to the Sales department.

Job description

Sales Contact Co-ordinator

London Bridge - Hybrid (2 days in office, 3 days remote working)

Up to £28,000

Hyde is looking for a Sales Contact Co-ordinator to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.

As a Sales Contact Co-ordinator at Hyde, you will provide a personalised and responsive front-line service for customer enquiries into our sales and lettings products, including shared ownership, private sales, resales and intermediate market rent. You will support customers initial enquiries, ensuring they are linked to the relevant team or department, to ensure a seamless customer journey.

Key Duties

• Provide a proactive and responsive telephone and email service, delivering high-quality support to customers within service promise timeframes.
• Pre-qualify customers, assess their home ownership needs and direct them accurately to suitable sales and lettings properties or departments.
• Handle customer correspondence clearly and professionally as first point of contact, simplifying complex information to resolve enquiries and help prevent complaint escalation.
• Maintain accurate customer and sales data, including the submission of completions and utilities data, registering customer details for industry survey contact, and support purchaser order uploads using relevant systems.
• Provide additional reporting and administrative support to the Sales department where required.

Why Join Hyde?

Hyde is part of the Hyde group one of the UK's leading housing providers, managing and owning around 120,000 homes nationwide. We're committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.

As a Sales Contact Co-ordinator we're seeking someone who can bring:

• Proven experience in customer service, administration or sales support, ideally within a high-volume contact or housing-related environment.
• Strong communication skills, with the ability to provide clear, concise and helpful responses by phone, email and written correspondence.
• A proactive mindset and passion for delivering an excellent customer journey across sales and lettings services.
• The ability to manage data accurately, use Microsoft Office confidently and work collaboratively with sales, marketing and operational teams.

The Benefits of Joining Hyde

• Excellent pension scheme
• Generous holiday allowance
• Life assurance
• Award-winning flexible benefits platform
• Support for learning and career development
• Hybrid working options available

Diversity, Inclusion & Accessibility

Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.

As a Disability Confident Employer, we're committed to providing reasonable adjustments throughout the recruitment process and beyond.

We reserve the right to close this advert early if a suitable candidate is identified.