Stakeholder Engagement Officer

Confidential; Greater London; Hybrid; GBP 38,000 - 51,000; Full time

Benefits offered by this job

Hybrid working options available

Job summary

Hyde is seeking a Stakeholder Engagement Officer in London to coordinate engagement with MPs and local councillors, ensuring timely, professional responses and adherence to service standards. You will act as Hyde's central point of contact for elected representative enquiries, analyze themes and risks, and work with colleagues to protect Hyde's reputation.

The role focuses on building constructive relationships, coordinating external affairs, and contributing to governance and service

Qualifications

• Proven experience managing stakeholder relationships in housing/public sector contexts.
• Strong written and interpersonal communication with clear, politically aware correspondence.
• Proactive mindset to build constructive relationships and support customer outcomes.
• Ability to analyse data, identify trends and inform service improvements.
• Understanding of social housing regulation, governance and public accountability.

Responsibilities

• Act as main contact for MP and councillor enquiries with timely, accurate responses.
• Quality assure correspondence for tone, consistency and service standards.
• Build and maintain relationships with elected representatives and local authorities.
• Coordinate proactive engagement activities with elected representatives and external teams.
• Monitor enquiries, identify themes and risks, and produce improvement reports.
• Provide briefings to managers, heads of service and directors for high-profile matters.

Skills

Stakeholder management

Written communication

Interpersonal skills

Data analysis

Regulatory knowledge

Job description

Stakeholder Engagement Officer

London Bridge

£44,500

Hyde is looking for a Stakeholder Engagement Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.

As a Stakeholder Engagement Officer at Hyde, you will coordinate our engagement with elected representatives, ensuring enquiries from MPs and local authority councillors are managed professionally, consistently and within agreed service standards. You will act as Hyde's central point of accountability for elected representative enquiries, producing high-quality responses, identifying emerging themes and risks, and working with colleagues across the business to protect Hyde's reputation and strengthen external relationships.

Key Duties

• Act as the main point of contact for MP and councillor enquiries, coordinating timely, accurate and professional responses.
• Quality assure correspondence to ensure consistency of tone, alignment with Hyde's values and adherence to agreed service standards.
• Build and maintain constructive relationships with elected representatives, local authority officers and internal service leads, acting as a trusted liaison between them and Hyde service areas.
• Develop proactive engagement activities with elected representatives and their teams in co-ordination with the External Affairs Officer
• Monitor enquiries, analyse themes and trends, and produce reports that highlight risks, recurring issues and service improvement opportunities.
• Provide briefings for colleagues including managers, heads of service and directors where required in advance of high-profile or sensitive responses and meetings.
• Identify politically sensitive or high-risk cases, escalating appropriately and supporting effective governance, risk and reputation management.

Why Join Hyde?

Hyde is part of the Hyde group one of the UK's leading housing providers, managing and owning around 125,000 homes nationwide. We're committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.

Required Skills & Experience

• Proven experience managing stakeholder relationships, ideally within housing, local government or a regulated environment.
• Experience of handling formal enquiries, complaints or casework and having to work through challenges to deliver solutions
• Strong written and interpersonal communication skills, with the ability to draft high-quality, politically aware correspondence.
• A proactive mindset and passion for building constructive relationships that support positive outcomes for customers and communities.
• The ability to analyse data, identify trends and use insight to support service improvement and manage reputational risk.
• An understanding of social housing legislation, regulatory frameworks, public accountability and effective governance.

The Benefits of Joining Hyde

• Excellent pension scheme
• Generous holiday allowance
• Life assurance
• Award-winning flexible benefits platform
• Support for learning and career development
• Hybrid working options available

Diversity, Inclusion & Accessibility

Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.

As a Disability Confident Employer, we're committed to providing reasonable adjustments throughout the recruitment process and beyond.

We reserve the right to close this advert early if a suitable candidate is identified.