Customer Service Officer

Hyde Housing Group; Greater London; On-site; GBP 22,500 - 27,500; Full time

Benefits offered by this job

Fantastic pension

Life assurance

Great holidays

Flexible benefits package

Volunteering days

Job summary

An established industry player is seeking a dedicated Customer Service Officer to join their dynamic team at London Bridge. In this role, you will be the first point of contact for customers, managing a high volume of inbound calls and ensuring swift resolutions to inquiries. With a focus on empathy and resilience, you'll provide outstanding service while exceeding performance targets. This role offers a fantastic opportunity to contribute to a leading provider of affordable homes, where your efforts will help enhance the community and support customers in realizing their potential.

Qualifications

• Proven experience in customer service roles is essential.
• Strong proficiency in Microsoft Office applications.

Responsibilities

• Act as the first point of contact for customers, handling 50-60 calls daily.
• Provide excellent customer service across all communication platforms.

Skills

Customer Service experience

Microsoft Office

Empathy

Resilience

Typing skills

Job description

Customer Service Officer

London Bridge

£25,000

35 hours per week, Monday to Friday 9:00 to 5:00 pm

Hyde is looking to recruit an inbound Customer Service Officer.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple: by providing customers with a safe and decent home, it allows them to realise their potential, enjoy their environment, and contribute to their community.

As a Customer Service Officer, you will be working within our demanding call centre as the first point of contact for our customers. You will be expected to manage a high volume of demanding and challenging inbound telephone calls, ensuring a speedy resolution and a satisfied customer.

Responsibilities

1. Acting as a first point of contact for customers.
2. Handling up to 50-60 demanding telephone calls daily.
3. Referring specialist and complex enquiries to relevant teams.
4. Providing great customer service across all communication platforms.
5. Meeting or exceeding KPIs / targets.
6. Building and maintaining excellent rapport with our internal and external customers.

Skills and Experience required

1. Customer Service experience
2. Microsoft Office
3. Empathetic – putting yourself in the customers’ shoes
4. Resilient – dealing with difficult telephone calls
5. The ability to type whilst on a telephone call

Benefits

1. A fantastic pension
2. Life assurance
3. Great holidays
4. An award-winning flexible benefits package.
5. Volunteering days

Diversity and inclusion are integral to the Hyde Group. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds, and experiences. We’re committed to cultivating an inclusive workplace that reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer, and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.