Sales Consultant – LEGO · Fenwick

Fenwick Limited; Kingston upon Thames; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

25% Colleague Discount (across most of

28 days annual leave (+1 day yearly)

Birthday day off

WeCare online GP & mental health

Pension scheme

Job summary

Fenwick Kingston invites passionate sales professionals to join the LEGO team, delivering a premium shopping experience through expert product knowledge and outstanding service. You’ll work with the Sales Manager to drive sales and build lasting customer relationships, guiding shoppers to the right Lego solutions with confidence and flair.

As the LEGO specialist, you’ll own the department, lead by example on the shop floor, and share knowledge to develop the wider team, while maintaining visual

Qualifications

• Experience in a senior sales or similar role (Essential)
• Strong knowledge of Menswear trends & a passion for fashion
• Excellent communicator with strong interpersonal skills
• Passionate about delivering excellent customer service
• Strong interest in Fenwick and the brands we sell

Responsibilities

• Face of the Lego brand in-store, delivering exceptional product knowledge and customer service for a premium shopping experience.
• Work with the Sales Manager to drive sales performance and build strong customer relationships with tailored advice and styling recommendations.
• As Lego specialist, own the department, guide customers to the right solutions for every occasion, and share knowledge to develop the team.
• Maintain excellent visual standards, maximise sales opportunities, and handle customer queries confidently and professionally.
• Create an engaging shopping environment that reinforces Lego heritage and drives customer loyalty at Fenwick Kingston.

Skills

Lego knowledge

Customer service

Communication skills

Product knowledge

Job description

Are you looking for a new opportunity in our Kingston store? We are looking for passionate and customer-focused individuals to join our LEGO team, bringing their expertise in toys and LEGO to deliver an exceptional shopping experience and showcase the very best of the brand to our customers.

When you join Fenwick, you'll receive;

• 25% Colleague Discount (across most areas)
• 28 days annual leave (increasing by 1 day each year to a maximum of 33 days)
• Birthday day - 1 additional day off in the month of your birthday
• WeCare a 24/7 online GP, mental health support service, get fit programme and more
• Pension scheme

About the role

Our Sales Consultants are the face of the Lego brand in-store, combining exceptional product knowledge with outstanding customer service to create a premium shopping experience. Working closely with the Sales Manager, you'll play a key role in driving sales performance, building strong customer relationships, and ensuring every customer receives tailored advice and styling recommendations that reflect the quality and heritage of the brand.

As a Lego specialist, you'll take ownership of your department, using your product expertise to help customers find the right solutions for every occasion, from business wear to smart-casual styling. You'll lead by example on the shop floor, role modelling excellent service standards and sharing your knowledge with colleagues to help develop the wider team and deliver consistently high standards across the department.

With a passion for delivering results, you'll take pride in maintaining excellent visual standards, maximising sales opportunities, and ensuring customer queries are handled confidently and professionally. By combining commercial awareness with a genuine enthusiasm for Lego, you'll help create an engaging shopping environment that encourages customer loyalty and supports the continued success of Lego within Fenwick Kingston.

About the candidate

• Experience in a senior sales or similar role/business (Essential)
• Strong knowledge of Menswear trends & a passion for fashion
• An excellent communicator with strong interpersonal skills
• Passionate about delivering excellent customer service
• A strong interest in Fenwick and the brands we sell

About Fenwick

Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us.

Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres.

Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!