Lego Specialist & Premium Customer Experience Lead

Peaceful Pines Senior Living - Fort Pierre; Kingston upon Thames; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Colleague discount 25%

Annual leave 28 days

Birthday day off

WeCare online GP

Pension scheme

Job summary

Fenwick Kingston is seeking Sales Consultants to join the LEGO team, delivering exceptional shopping experiences and showcasing the Lego brand. As a Lego specialist, you will own your department, advise customers on the right solutions for occasions from business wear to smart-casual styling, and mentor colleagues to uphold high service standards.

You will maintain visual standards and drive sales while building strong relationships, contributing to Fenwick's heritage and continued success in

Qualifications

• Senior sales experience in retail essential.
• Strong knowledge of menswear trends and fashion.
• Excellent communicator with strong interpersonal skills.
• Passionate about delivering outstanding customer service.
• Genuine interest in Fenwick and its brands.

Responsibilities

• Own the Lego department in-store and share product expertise.
• Drive sales and build strong customer relationships.
• Provide tailored advice and styling recommendations reflecting brand heritage.
• Lead by example on the shop floor and support the wider team.
• Maintain high visual standards and maximise sales opportunities.
• Handle customer queries confidently and professionally.

Skills

Senior sales experience

Menswear knowledge

Excellent communicator

Customer service oriented

Brand passion (Fenwick/brands)

Job description

Fenwick Kingston is seeking Sales Consultants to join the LEGO team, delivering exceptional shopping experiences and showcasing the Lego brand. As a Lego specialist, you will own your department, advise customers on the right solutions for occasions from business wear to smart-casual styling, and mentor colleagues to uphold high service standards.

You will maintain visual standards and drive sales while building strong relationships, contributing to Fenwick's heritage and continued success in