Sales Associate

1034 LEGO Company Limited; Cardiff; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Family Care Leave

Life and disability insurance

Wellbeing resources

Colleague discount

Bonus scheme

Hybrid work policy

Job summary

The LEGO Group is seeking a Customer Experience Associate in the United Kingdom to welcome guests, handle cash, and help maintain high standards across store presentation and safety. You will play a key role in delivering a playful, energetic environment and supporting promotions and loyalty programs.

In this hybrid role, you will participate in daily store operations and guest engagement while collaborating with teammates to ensure a seamless shopping experience, with three in-office days per

Qualifications

• Greeting customers and handling cash at the register with accuracy.
• Maintaining visual displays to LEGO Brand standards.
• Ensuring safety, cleanliness and stockroom organization.

Responsibilities

• Ensure a signature experience for every guest by greeting them and performing cash register duties.
• Provide a clean, safe and visually stimulating environment and uphold visual standards.
• Safely operate the stockroom and assist in merchandise receiving and stock control.
• Resolve customer issues and report challenging situations to management.
• Engage with customers and promote promotional materials and loyalty programs.
• Perform store operational tasks as needed during duty.

Skills

Guest greeting

Cash handling

Customer service

Store operations

Visual merchandising

Safety awareness

Troubleshooting

Team collaboration

Job description

Core Responsibilities:

• Ensure a signature experience for every guest that visits our LEGO® stores by greeting every guest in your location, performing all cash register functions and portraying a professional, gracious, friendly and engaging manner at all times
• Provide a clean, safe and visually stimulating environment by performing daily cleaning duties, maintaining store displays and learning and executing LEGO® Brand Retail visual standards
• Safely and efficiently operate the store stockroom as you assist in the receiving of merchandise, maintain the stockroom to LEGO® Brand Retail standards, know and abide by all safety regulations and notify management of potential shortage situations
• Resolve customer issues and report challenging situations to manager
• Customer engagement
• Use of promotional materials, loyalty programs
• Typically, responsible for store operational tasks in duty

What’s in it for you? Here is what you can expect:

• Family Care Leave - We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
• Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
• Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights.

Our founder Ole Kirk Kristiansen made his first wooden toy in 1932. He persevered against the odds until his business was a success. Constantly innovating, never compromising. Building, rebuilding, and striving for the best. It is this resilience and permanent sense of renewal that drives us forward. We are never still. We will always be creating, inventing, and having fun. Build your career brick by brick and play your part in continuing our mission to “inspire and develop the builders of tomorrow”.