Sales Consultant - Harrods

Richemont; London; On-site; GBP 25,000 - 40,000; Full time

Job summary

Richemont seeks a dedicated sales professional for the Dunhill concession at Harrods, focusing on exceptional customer service and maximizing sales. This role involves developing client relationships, achieving sales targets, and maintaining high standards of merchandising in a luxury retail environment.

Qualifications

• Proven experience in retailing, ideally in luxury goods.
• Strong understanding of the luxury market.
• Excellent communication skills.

Responsibilities

• Maximize sales revenue and provide exceptional customer service.
• Achieve individual sales and KPIs targets.
• Develop a client centric culture in Store.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Organizational Skills

Sales

Tools

POS Systems

Retail Inventory Management Software

CRM Systems

Job description

Relevant, masculine and British. Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focus, and will thrive in a creative environment that encourages innovative thinking.

Throughout a storied history, dunhill has defined itself as atrusted destination for masculine luxury and refined taste. Today, with a sharply renewed focus on craftsmanship, fine materials, and English elegance, the House presents our client with the very best across all luxury categories.

Harrods marks an exciting opportunity for dunhill to move into one of the world's most prestigious, desirable and high-profile retail environments.Our Retail concession will be located within the luxury menswear department on the 2nd floor. The product range within the Harrods concession will be specifically curated to appeal to the discerning clientele who frequent the store, with a focus on apex pieces and the use of luxurious fabrics.

This move is integral to our ongoing strategy of strengthening our presence in London, building on the success of our Flagship store Bourdon House, the recent opening in Selfridges and in advance of the forthcoming openings in Dubai and New Bond Street.A rare opportunity to be part of the team that opens this exciting new space and contribute to the ongoing success of dunhill in London. We seek client centric people who have commitment and drive with a strong commercial focus and will thrive in a creative environment that encourages innovative thinking.

HOW WILL YOU MAKE AN IMPACT?

To maximize sales revenue within the Dunhill concession at Harrods while building a strong client base and providing an exceptional level of customer service that sets the highest benchmark for the luxury retail industry. This includes exceeding customer expectations by providing exceptional service in accordance with the brand codes.

• To achieve individual sales and KPIs targets set by Store Manager
• Develop a client centric culture in Store. Accelerate your client recruitment and increase your client loyalty by animating your individual client portfolio
• Develop the potential of each product line, ensuring merchandising aligns with the Dunhill image and store objectives
• Assist in coordinating in-store promotional events
• Develop relationship with Harrods personal shopper team to create new sales opportunities

Customer Service:

• Exceed customer expectations by providing innovative, exceptional service
• Follow a forward-thinking approach to anticipate and address customer needs, capturing customer data and analysing results
• Handle exchanges and special requests
• Develop and maintain good internal communication with other Dunhill stores and functions
• Effectively and efficiently handle customer complaints in line with company policy

Administration:

• Accurately follow all systems and procedures In accordance to Company's policies
• Ensure all forms and procedures are used correctly, following through to completion

Communication:

• Utilize all available forms of communication to ensure collaboration
• Stay informed of all company communications

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Proven experience in retailing, ideally within the luxury goods sector or a similar service-oriented industry (e.g., hospitality)
• Strong understanding of the luxury market and its nuances
• Sound product knowledge, ideally with experience selling high-value goods
• Proficiency in using POS systems and retail inventory management software
• Basic understanding of CRM systems
• Excellent communication skills, both written and verbal, with the ability to communicate effectively with diverse individuals at all levels
• Articulate and well-mannered, with a polished and professional personal presentation
• Strong interpersonal skills and the ability to build rapport with customers quickly and effectively
• Ability to represent the Alfred Dunhill brand effectively and with confidence
• Well-versed at working both independently and as part of a team
• Confident handling customer complaints and resolve issues professionally and efficiently
• Ability to work under pressure and meet deadlines
• Proactive and solution-oriented approach to problem-solving
• General Information
• Strong organizational and time management skills

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity
• We foster empathy, curiosity, courage, humility, and integrity
• We care for the world we live in

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• You will be invited to a Group Assessment Centre
• Final stage interview with the Hiring Manager