Sales Consultant

Croudace Homes Limited; Sevenhampton; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

26 days holiday

Generous pension

Discretionary bonus

Wellbeing benefits

Life assurance

Volunteer days

Job summary

Croudace Homes Limited is seeking a Sales Consultant to join our team at our development in Highworth, Swindon. The role runs Thu-Mon, 10am-5.30pm, focusing on guiding buyers from first enquiry to completion with exceptional service.

You will welcome customers, input reservations, maintain availability, and support build and legal processes while collaborating with the Sales Manager to meet targets.

Qualifications

• Experience guiding prospective buyers through the home-purchasing journey.
• Proactive and customer-focused with strong attention to detail.
• Accurate data entry for reservations and CRM records.

Responsibilities

• Welcome customers, identify needs, and provide guided information on new homes and local area.
• Conduct property viewings and assist customers with selections and finishes.
• Input reservations, monitor progress, and ensure exchange deadlines are met.

Skills

Customer service

CRM management

Property knowledge

Communication skills

Job description

We are currently looking for a Sales Consultant to join our team, based at our development in Highworth, Swindon. The hours associated with this role at 10am-5.30pm, working Thursday-Monday. What you'll be doing: We're looking for a proactive and customer-focused Sales Advisor to guide prospective buyers through the journey of purchasing a new home. In this role, you'll provide exceptional service from first enquiry to completion, ensuring accurate information, smooth processes, and a high-quality experience at every stage. Skills & knowledge you'll bring: Welcome customers, identify their needs and provide knowledgeable guidance on new homes, pricing, and local area information. Respond promptly to all enquiries, dispatch brochures, manage CRM entries, and maintain up-to-date availability information. Conduct property viewings, support customers with selections (fixtures, fittings, finishes), and keep them informed throughout the build and legal process. Accurately input reservations, cancellations, and property details into the Sales System; produce and issue relevant customer correspondence. Monitor reservation progress to ensure exchange deadlines are met and complete pre-completion, handover procedures, and documentation. Maintain high standards of presentation across the marketing suite, stock plots, signage, and customer-facing materials. Carry out competitor research, provide monthly market reports, and recommend pricing or sales actions to support targets. Collaborate closely with the Sales Manager and Site Manager through regular meetings and ensure compliance with Health & Safety, policies, and customer charters.

Croudace Homes is a family-owned housebuilder with a proud heritage dating back to 1946. Operating across the Southeast of England from our regional offices in Caterham, Letchworth, and Theale, we're committed to building high-quality homes and careers. Our reputation is built on trust, attention to detail, and a passion for creating communities that stand the test of time. At Croudace, we believe that a solid foundation starts with the right people. Fostering a culture of open communication, respect & continuous growth, we listen to our people, celebrate contributions at every level, and provide meaningful development opportunities. With a strong focus on well-being and work-life balance, we create an environment where our employees feel valued, motivated, and empowered to succeed-because when our people thrive, so does our business. We're proud of our low staff turnover and long employee tenures, which reflect the positive experience of working at Croudace.

At Croudace Homes, we believe our people are our greatest asset-and we're committed to rewarding and supporting them. In return for your skills and dedication, you'll receive a competitive package that includes (role dependant): 26 days holiday, increasing with service, plus an additional day off to celebrate your birthday Generous Pension Scheme with up to 10% employer contribution Discretionary bonus to recognise your performance and contribution Wellbeing benefits: discounted gym membership, a health cash plan

• 26 days holiday, increasing with service, plus an additional day off to celebrate your birthday
• Generous Pension Scheme with up to 10% employer contribution
• Discretionary bonus to recognise your performance and contribution
• Wellbeing benefits: discounted gym membership, a health cash plan

• (with cover for children), private Bupa healthcare (based on role & service length), mental health support via our EAP programme including access to counselling, bi-annual health checks
• Life assurance cover of up to 8x your annual salary
• Up to three paid volunteer days each year to get involved in meaningful community projects Training and development opportunities, including support for professional memberships and continued career progression Enhanced Family Friendly leave options, recognising that starting or growing a family takes many forms Everything else: retail discount platform, fund match for charity sponsorship and modern offices that facilitate collaborative working
• Depending on service and role