Sales Consultant

Croudace Homes Limited; Highworth; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

26 days holiday

Pension scheme

Discretionary bonus

Gym discount

Health plan

Private healthcare

Mental health support

Health checks

Job summary

Croudace Homes is seeking a proactive Sales Consultant for our Highworth development in Swindon. You will guide prospective buyers from first enquiry to completion, ensuring accurate information, smooth processes, and an exceptional customer experience at every stage.

As part of a busy team, you’ll manage enquiries, input reservations, conduct site viewings, and coordinate with the Sales Manager to meet exchange deadlines. The role offers a competitive package and development opportunities.

Qualifications

• Proactive, customer-focused approach to guiding buyers through new-home purchases.
• Ability to respond promptly to enquiries and manage CRM entries with accuracy.
• Experience conducting property viewings and guiding selections (fixtures, finishes).
• Accurate input of reservations and property details into the sales system.
• Monitor progress and ensure exchange deadlines and pre-completion steps are met.
• Maintain high standards of presentation in the marketing suite and plots.

Responsibilities

• Welcome customers, identify needs and provide guidance on new homes and pricing.
• Respond promptly to enquiries, dispatch brochures, and maintain availability data.
• Conduct property viewings and support customers through build and legal processes.
• Input reservations and correspondence; manage documentation flow.
• Track reservation progress to meet exchange deadlines and handover tasks.
• Ensure consistent presentation across marketing materials and stock plots.

Skills

Customer service

CRM management

Property viewings

Sales negotiations

Pricing guidance

Local area knowledge

Team collaboration

Tools

CRM system

Sales System

Job description

Who are Croudace Homes?

Croudace Homes is a family-owned housebuilder with a proud heritage dating back to 1946. Operating across the Southeast of England from our regional offices in Caterham, Letchworth, and Theale, we're committed to building high-quality homes and careers. Our reputation is built on trust, attention to detail, and a passion for creating communities that stand the test of time.

At Croudace, we believe that a solid foundation starts with the right people. Fostering a culture of open communication, respect &continuous growth, we listen to our people, celebrate contributions at every level, and provide meaningful development opportunities. With a strong focus on well-being and work-life balance, we create an environment where our employees feel valued, motivated, and empowered to succeed-because when our people thrive, so does our business. We're proud of our low staff turnover and long employee tenures, which reflect the positive experience of working at Croudace.

Sales Consultant

We are currently looking for a Sales Consultant to join our team, based at our development in Highworth, Swindon. The hours associated with this role at 10am-5.30pm, working Thursday-Monday.

What you'll be doing

We're looking for a proactive and customer-focused Sales Advisor to guide prospective buyers through the journey of purchasing a new home. In this role, you'll provide exceptional service from first enquiry to completion, ensuring accurate information, smooth processes, and a high-quality experience at every stage.

Skills & knowledge you'll bring

• Welcome customers, identify their needs and provide knowledgeable guidance on new homes, pricing, and local area information.
• Respond promptly to all enquiries, dispatch brochures, manage CRM entries, and maintain up-to-date availability information.
• Conduct property viewings, support customers with selections (fixtures, fittings, finishes), and keep them informed throughout the build and legal process.
• Accurately input reservations, cancellations, and property details into the Sales System; produce and issue relevant customer correspondence.
• Monitor reservation progress to ensure exchange deadlines are met and complete pre‑completion, handover procedures, and documentation.
• Maintain high standards of presentation across the marketing suite, stock plots, signage, and customer‑facing materials.
• Carry out competitor research, provide monthly market reports, and recommend pricing or sales actions to support targets.
• Collaborate closely with the Sales Manager and Site Manager through regular meetings and ensure compliance with Health & Safety, policies, and customer charters.

Why join Croudace?

At Croudace Homes, we believe our people are our greatest asset—and we’re committed to rewarding and supporting them. In return for your skills and dedication, you'll receive a competitive package that includes (role dependant):

• 26 days holiday, increasing with service, plus an additional day off to celebrate your birthday
• Generous Pension Scheme with up to 10% employer contribution
• Discretionary bonus to recognise your performance and contribution
• Wellbeing benefits: discounted gym membership, a health cash plan* (with cover for children), private Bupa healthcare* (based on role & service length), mental health support via our EAP programme including access to counselling, bi-annual health checks*