Luxury Sales Professional

The Centre, Livingston; Livingston; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

JET qualification sponsorship

Employee discounts on watches, jewelry

Internal promotion opportunities

Job summary

The Centre, Livingston, a renowned family-run jewellers, is seeking a passionate Sales Professional to deliver a high-end customer experience and achieve sales targets. You will learn about gemstones, metals, and craftsmanship, and help clients select the perfect piece.

We sponsor colleagues to complete their JET qualification, reward progress, and promote from within. Expect generous employee discounts and a dynamic team culture that values honesty, excellence, accountability, respect and

Qualifications

• Retail sales experience in luxury goods or jewellery.
• Passion for jewellery, gemstones, and precious metals.
• Excellent interpersonal skills and client engagement.
• Proven track record of meeting or exceeding targets.
• Flexibility with working hours.

Responsibilities

• Welcome clients with warmth and professionalism in a luxury environment.
• Develop product knowledge to advise on pieces and craftsmanship.
• Provide personalised recommendations and close sales to meet targets.
• Upsell and cross-sell to enhance the shopping experience.
• Contribute to creating attractive visual displays and store presentation.

Skills

Retail sales

Luxury jewellery knowledge

Interpersonal skills

Sales targets

Education

JET qualification (advantageous)

Job description

Voted one of Sunday times best places to work 2025!

We are multiple award-winning jewellers supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is 'A Cut Above'.

At the heart of everything we do are our HEART values – Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.

We are looking for a passionate and driven Sales Professional who embodies these values and is eager to create lasting memories for our client.

Position

What's in it for you?

We offer the opportunity to:

• Be part of a renowned, family owned jewellery brand with a rich heritage and a commitment to further growth where feedback of ideas is embraced
• Join a dynamic team who are as passionate about their craft as we are, with the added benefit that we fully sponsor colleagues to complete their JET qualification - and reward them when they pass!
• Advance your career within our expanding company where over 80% of our current managers were promoted from within and started their career in non managerial roles.
• Generous employee discounts on watches, jewellery, and accessories across Chisholm Hunter and Barclays diamonds for colleagues, their family and friends.
• Enjoy a competitive salary and attractive benefits package, where over half of our sales professionals earn in excess of £30,000 each year (basic salary and bonus). To achieve this salary, you will excel in the below key areas of the role…

Creating Lasting Impressions: Welcome clients with warmth, professionalism, and a genuine passion for jewellery. Create a welcoming and luxurious atmosphere that reflects the essence of our brand.

Product Expertise: Develop an in-depth knowledge of our jewellery collections, including gemstones, metals, and craftsmanship techniques. Educate clients on the unique characteristics of each piece, helping them make informed purchase decisions.

Personalised Service: Build strong relationships with clients, understanding their preferences, and providing personalised recommendations. Assist in selecting the perfect piece for special occasions, ensuring a memorable experience for every client.

Sales Excellence: Meet and exceed sales targets while maintaining a consultative selling approach. Utilise your expertise to upsell and cross-sell complementary products, enhancing the overall shopping experience.

Visual Merchandising: Collaborate with the team to create stunning displays that captivate clients and highlight our jewellery collections. Ensure the store is consistently immaculate and visually appealing.

Requirements

Qualifications & Experience:

• Previous retail sales experience, preferably in luxury goods or jewellery.
• Passion for and knowledge of jewellery, gemstones, and precious metals (JET qualification would be advantageous)
• Excellent interpersonal skills with the ability to engage and connect with clients.
• Strong sales acumen and a track record of meeting or exceeding targets.
• Flexibility with regards to working hours