Sales Consultant

MŌDUM; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

MŌDUM, Knightsbridge, London, is seeking a Sales Consultant to deliver a superior client experience in a luxury retail setting. As a trusted brand ambassador, you will engage discerning clients with product knowledge, styling advice, and personalised service to drive sales and loyalty.

Ideal candidates have at least 1 year in premium retail, superb communication, and a polished, professional appearance. The role requires a client-centric mindset, CRM familiarity, and the ability to meet sales

Qualifications

• Experience in premium or luxury retail (minimum 1 year in a client‑facing role).
• Impeccable communication skills with a well‑spoken, composed, and polished manner.
• Deep appreciation for service excellence, personal presentation, and professional etiquette.
• Proactive, dependable, and committed to providing the highest level of client care.
• Comfortable with boutique operations, CRM, and working within a sales target environment.
• Passionate about luxury, craftsmanship, and creating memorable in‑store experiences.

Responsibilities

• Deliver an exceptional, tailored service experience to each client, maintaining discretion and warmth in a luxury setting.
• Build lasting client relationships through attentive communication, product expertise, and after-sales care.
• Assist with clienteling and CRM follow-up to drive loyalty and repeat visits.
• Achieve individual and team sales targets while promoting a supportive and collaborative team atmosphere.
• Maintain in-depth product knowledge to support informed and confident recommendations.
• Contribute actively to the boutique’s overall commercial success.
• Ensure impeccable presentation of the boutique, including product displays and visual merchandising in line with brand guidelines.
• Maintain high standards of grooming, appearance, and professionalism at all times.
• Support with stock handling, inventory checks, and accurate POS usage.

Skills

Luxury retail

Client-facing

Communication

Service excellence

Etiquette

Client care

Luxury branding

Tools

CRM

Job description

Location: Knightsbridge, London

Position Type: Full-time

We are currently seeking an articulate, polished, and dedicated Sales Consultant to join our elegant boutique in Knightsbridge. This is a unique opportunity to become part of a refined retail environment where personalised service, brand excellence, and professional etiquette are paramount.

About the Role

As a Sales Assistant, you will play an integral part in delivering an outstanding client experience while upholding the highest standards of service and presentation. You will be a trusted ambassador of the brand, assisting a discerning clientele and contributing to the success of the boutique through knowledgeable, poised, and client-focused engagement.

Key Responsibilities

Client Experience

• Deliver an exceptional, tailored service experience to each client, maintaining the discretion and warmth expected in a luxury setting
• Build lasting client relationships through attentive communication, product expertise, and after‑sales care
• Assist with clienteling and CRM follow‑up to drive loyalty and repeat visits
• Achieve individual and team sales targets while promoting a supportive and collaborative team atmosphere
• Maintain in‑depth product knowledge to support informed and confident recommendations
• Contribute actively to the boutique’s overall commercial success
• Ensure impeccable presentation of the boutique, including product displays and visual merchandising in line with brand guidelines
• Maintain high standards of grooming, appearance, and professionalism at all times
• Support with stock handling, inventory checks, and accurate POS usage

Operations & Compliance

• Assist with opening, closing, and daily operational procedures
• Ensure a safe, clean, and compliant boutique environment in line with company health and safety protocols
• Uphold all operational standards with attention to detail and efficiency

About You

• Experience in premium or luxury retail (minimum 1 year in a client‑facing role)
• Impeccable communication skills with a well‑spoken, composed, and polished manner
• Deep appreciation for service excellence, personal presentation, and professional etiquette
• Proactive, dependable, and committed to providing the highest level of client care
• Comfortable with boutique operations, CRM, and working within a sales target environment
• Passionate about luxury, craftsmanship, and creating memorable in‑store experiences

If you take pride in your professionalism, enjoy cultivating meaningful client relationships, and are ready to thrive in a luxury retail environment, we would be delighted to hear from you.

Please note that due to high application volumes, only successful candidates will be contacted. Thank you for your understanding.