Flagship Boutique Supervisor

MŌDUM; Greater London; On-site; GBP 30,000 - 38,000; Full time

Job summary

MŌDUM on Sloane Street, London, is seeking a Supervisor to support the Assistant Manager and General Manager in daily boutique operations, delivering exceptional service and upholding the brand’s luxury standards.

You will lead by example to motivate sales associates, drive clienteling, ensure impeccable store presentation and security, manage stock and POS accuracy, and train the team to meet ambitious sales targets.

Qualifications

• Experience in luxury retail or related field.
• Strong leadership and team-motivation abilities.
• Excellent communication, both verbal and written.

Responsibilities

• Support daily boutique operations with the Assistant Manager and General Manager.
• Lead by example to motivate sales associates and meet sales targets.
• Foster a positive team environment and personal growth.
• Ensure exceptional client experience with personalized service and discretion.
• Oversee opening/closing procedures, store presentation, stock, and POS accuracy.
• Assist in onboarding and training of new team members; maintain CRM data.
• Ensure health and safety compliance and brand ambassador conduct.

Skills

Leadership

Client service orientation

Communication skills

Retail operations knowledge

Tools

POS systems

CRM tools

Job description

Location: Sloane Street, London, United Kingdom

Contract: Full-time | Permanent

The Opportunity

As a Supervisor, you will play a pivotal role in supporting the Assistant Manager and General Manager in overseeing the daily operations of the boutique.

Your primary responsibility will be to lead and motivate the team to deliver exceptional service, uphold brand standards, and ensure an unparalleled client experience in line with luxury retail expectations.

Key Responsibilities:

• Assist the Assistant Manager/General Manager in daily operations, ensuring smooth functioning of the boutique.
• Lead by example and motivate sales associates to meet and exceed sales targets while maintaining high service standards.
• Foster a positive, productive team environment that encourages collaboration and personal growth.

Client Experience

• Ensure every client receives exceptional, personalized service, reflecting the brand’s luxury standards.
• Resolve client service issues professionally and with discretion, maintaining a high level of client satisfaction.
• Support clienteling efforts to foster long-term relationships with clients.
• Oversee opening and closing procedures, ensuring security and operational efficiency.
• Maintain store presentation in line with brand standards, ensuring product displays, testers, and visual merchandising are pristine.
• Monitor POS stock levels, ensuring stock accuracy and availability.
• Supervise uniform maintenance and ensure grooming standards are consistently met.
• Ensure that all perfume boxes are wrapped in cellophane to the highest standard.
• Conduct frequent product quality checks to ensure compliance with standard operating procedures (SOPs).

Training & Development

• Assist in the onboarding and training of new team members, focusing on brand knowledge, retail standards, and selling techniques.
• Ensure ongoing training and development for the team to keep up to date with product knowledge and retail best practices.

CRM & Clienteling Support

• Support the team in maintaining accurate client data entry, ensuring all CRM tasks such as follow-ups and client profiles are up to date.
• Regularly review new and past client entries to ensure all leads, accounts, and opportunities are completed in line with SOPs.

Health & Safety Compliance

• Uphold cleanliness and hygiene protocols to ensure a safe and comfortable environment for both clients and staff.
• Ensure all staff are compliant with CITATION health and safety regulations.
• Act as a brand ambassador, demonstrating the values, grooming standards, and behaviour that represent the luxury brand.
• Ensure opening and closing procedures are consistently executed to a high standard.
• Monitor boutique maintenance and alert management of any issues or needs.

Reporting & Communication

• Provide daily updates to the Assistant or General Manager on team performance, client feedback, and any operational issues.
• Communicate priorities and tasks clearly to the team to ensure efficiency and high standards.
• Supervisors are expected to perform Sales Associate duties on the shop floor, including assisting clients, maintaining the boutique environment, and achieving sales targets.

Skills and Qualifications

• Previous experience in luxury retail or related field.
• Strong leadership skills with the ability to motivate and guide a team.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and client service orientation.
• Knowledge of retail operations, including stock management, POS systems, and CRM tools.
• Passion for luxury brands and commitment to delivering exceptional client experiences.

Why Apply?

This is an excellent opportunity to take on a leadership role within a luxury boutique, where you can make a meaningful impact on team performance, client experience, and daily operations.

You'll have the opportunity to lead and develop a team, strengthen client relationships, and uphold the highest standards of luxury retail while contributing to the boutique’s overall success.

Application Process

Due to the anticipated high volume of applications, we regret that we are unable to respond individually to every applicant.

If your experience closely matches the requirements of this opportunity, a member of our team will be in touch to discuss your application in more detail. We sincerely appreciate your interest and thank you for taking the time to apply