Sales & Commercial Team Manager

Inter IKEA Systems B.V.; Chester; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

IKEA discount

Discount portal

Life insurance

Pension contributions

Interest-free loans

Additional paid leave

Job summary

IKEA Chester is recruiting an experienced retail leader to drive sales and customer satisfaction in its Small Store format. Reporting to the Unit Manager, you will lead a team, manage budgets, and implement operational standards to achieve growth and efficiency.

Starting October 2026, the role offers a 39-hour week over five days, including evenings and weekends, with opportunities for flexible scheduling during interviews. A strong focus on people and results defines this role.

Qualifications

• Proven leadership in a fast-paced retail environment.
• Experience with cost and budget management, including scheduling.
• Ability to prioritise and organise workload.
• Customer-focused with strong decision-making and initiative.
• Strong interpersonal skills to influence and build relationships across levels.
• Ability to devise action plans, set expectations and follow up goals.

Responsibilities

• Lead the department to drive sales of top products.
• Monitor competition and act when necessary.
• Develop talent and plan succession within the team.
• Implement common operational framework, standards and KPIs for the department.
• Ensure adequate staffing and efficient team performance across shifts.

Skills

Leadership

Budget management

Scheduling

Decision making

Communication

People development

Change management

Job description

\"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.\"

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

IKEA Chester is a new way of meeting our customers. As one of our innovative \"LADA\" format Small Stores, Chester offers a unique opportunity to help shape the future of IKEA retail. We're looking for an experienced leader who thrives on creating commercial success, inspiring teams, and embracing new ways of working. If you're ready to drive sales, customer satisfaction, and long-term growth, this could be your next exciting step.

WHAT WE OFFER

• The Start Date of employment will be: October 2026


• Starting salary of £32,000 per annum, based on competence and experience.


• 39 hours working 5 days per week including evenings and weekends. Working hours are between 8am to 9pm.


• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount & discount portal helping you save £100’s on High-street retailers


• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans


• Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you

..as well so much more! https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310

WHAT YOU'LL NEED TO HAVE

• Ability to lead the business through people by demonstrating strong leadership capabilities.


• Good level of knowledge of cost and budget management including experience with scheduling in a fast paced and ever-changing retail environment.


• Leadership experience in a fast-paced environment with the ability to prioritise and organise your own and others workload.


• Business-minded with customers in focus to deliver results, ability to make quick decisions and take personal initiatives, open to change.


• Leading others, you will have good communication skills that can enable building relationships with co-workers and customers.


• Confidence to express ideas and opinions through effective interpersonal and communication skills to influence and build effective relationships across all levels.


• The possess the skills needed to devise and implement action plans, set expectations, provide clear direction and follow up goals.


• You have effective problem-solving and decision-making abilities, particularly when faced with operational challenges inherent to the retail industry.

WHAT YOU'LL BE DOING DAY TO DAY

Reporting to the Unit manager you will:

• You and your team actively sales steer to the departments top selling products to maximise sales.


• You keep an eye on competition and take appropriate action where necessary.


• With people at the heart of what you do, you will work with succession to identify talent,


• Responsible for developing and implementing common operational framework, standards, plans, way of working, tools and KPI’s to deliver to the business goals and ensure a well-maintained department.


• Secure a skilled and efficient team, recognise and understand their contribution, identifying and developing the many talents within the department to secure succession planning. whilst ensuring you have the right number of competent co-workers in the right place at the right time.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many

RECRUITMENT PROCESS INFORMATION

Let us know if you require any adjustments to be made during the interview process as soon as possible.

Final offers of employment are contingent upon clear results in mandatory background checks. Backgrounds checks must be completed by all successful candidates. This role requires:

• Medical questionnaire