Sales Co-Ordinator

Ace Express Freight; West Bromwich; Hybrid; GBP 22,000 - 29,000; Full time

Job summary

Ace Express Freight is seeking a Sales Coordinator in West Bromwich to support the Business Development Manager with admin, customer support, and new business development. The role involves outreach, lead generation, appointment setting and maintaining accurate customer records.

The ideal candidate will have 1–2 years in sales coordination or customer support, excellent communication skills, and strong organisational abilities.

Qualifications

• 1-2 years' experience in sales coordination, sales administration or customer support.
• Proficiency in Microsoft Office.
• Excellent verbal and written communication skills.
• Strong administrative and organisational skills.
• Excellent interpersonal and customer service skills.
• Ability to work on your own and as part of a team.
• Basic maths skills.

Responsibilities

• Managing diaries and scheduling appointments for the sales team.
• Maintaining a sales database with notes and follow-ups.
• Answering customer enquiries promptly and efficiently.
• Quoting or cost-checking with the sales team as required.
• Identifying additional opportunities with existing clients (upsell/cross-sell).
• Helping solve logistical problems for customers.
• Liaising closely with the sales team.
• Handling clients in a professional and trustworthy manner.
• Ensuring commercial integrity of work performed.

Skills

Verbal Communication

Written Communication

Organisational Skills

Interpersonal Skills

Customer Service

Teamwork

Basic Maths

Tools

Microsoft Office

Job description

About Us

Ace Express Freight are a global freight forwarding company with more than 30 years’ experience and a network of world-class partners. We are proud to have been awarded the Deloitte ‘Ireland’s Best Managed Company’ accolade for 17 years in a row, a testimony to our culture of continuous improvement, our investment in our people, and our philosophy of going the extra mile for our customers.

About Us

Ace Express Freight are a global freight forwarding company with more than 30 years’ experience and a network of world-class partners. We are proud to have been awarded the Deloitte ‘Ireland’s Best Managed Company’ accolade for 17 years in a row, a testimony to our culture of continuous improvement, our investment in our people, and our philosophy of going the extra mile for our customers.

About The Role

The Sales Coordinator provides administrative, customer support, and business development assistance to the Business Development Manager, helping to drive sales activity and improve operational efficiency. This is a new role which involves customer outreach, lead generation, appointment scheduling, sales support administration, and maintaining accurate customer records.

Acting as a key point of contact for customers and prospects, the Sales Coordinator assists the Business Development Manager in identifying and developing new business opportunities while ensuring high standards of customer service. The ideal candidate will have excellent verbal and written communication skills, a polite, outgoing and professional demeaner and be very confident speaking with customers on the telephone.

Contract Type: Permanent (6-month probation period).

Working Hours: Monday to Friday, 8.30am to 5.30pm (option of hybrid working post probation).

Location: Ace Express Freight, 216 Great Bridge St, West Bromwich B70 0DE, United Kingdom.

Key Duties of the Role

• Managing the sales team’s diaries and making appointments as required.
• Managing a sales database with notes, follow up dates etc.
• Answering customer enquiries in a timely and efficient manner.
• Dealing with sales enquiries and quoting or checking costs with the sales team as required.
• Identify any extra opportunities with existing clients (upsell and cross sell).
• Helping to solve logistical problems.
• Liaising closely with the sales team.
• Dealing with clients in a professional and trustworthy manner.
• Ensuring all work undertaken by the company is of a sound commercial nature.
• Offering after-sales support to customers.
• Preparing spot quotes for potential customers and processing order requests.

Essential Requirements

• 1-2 years' experience in sales coordination, sales administration or customer support role.
• Proficiency in Microsoft Office.
• Excellent verbal and written communication skills.
• Strong administrative and organisational skills.
• Excellent interpersonal and customer service skills.
• Ability to work on your own and as part of a team.
• Basic maths skills.

This job description is intended to provide a general overview of the principal responsibilities and qualifications associated with this role. It is not intended to be an exhaustive list of all duties, responsibilities, or requirements. The successful candidate may be required to perform additional duties appropriate to the role, either now or in the future.

Ace Express Freight is an Equal Opportunities Employer