Sales Co-Ordinator

Saint Gobain; Tadley; On-site; GBP 24,000 - 30,000; Full time

Job summary

Saint-Gobain Ecophon in Tadley is seeking a highly organised Sales Co-ordinator to join our team on a full-time basis. You will manage customer orders from enquiry through to delivery, acting as the central contact for customers, Area Sales Managers and internal teams.

This role focuses on accurate order processing, price validation, despatch coordination, and providing a responsive service by phone and email.

Qualifications

• Excellent communication skills with confidence to engage with customers and colleagues.
• Ability to prioritise workload and manage multiple tasks in a fast-paced environment.
• Experience in a customer service, sales support or administrative role.
• Strong IT skills, including CRM systems and Microsoft Office.

Responsibilities

• Accurately processing customer orders, ensuring correct pricing, delivery and documentation.
• Managing orders through to despatch, working closely with logistics and supply teams.
• Keeping customers and Area Sales Managers informed on order progress and updates.
• Handling customer enquiries via phone and email, delivering a professional and responsive service.
• Resolving order, delivery and invoice queries promptly and effectively.
• Raising credit notes in line with agreed procedures.
• Maintaining accurate records and systems for order tracking and reporting.
• Building strong working relationships with both internal stakeholders and external customers.

Skills

Customer service

Communication

Prioritisation

Administrative support

Tools

CRM systems

Microsoft Office

Job description

At Saint-Gobain Ecophon, we are looking for a highly organised and customer-focused Sales Co-ordinator to join our team based in Tadley.

This is a key role within our commercial function, responsible for managing customer orders from initial enquiry through to delivery, ensuring a seamless and professional experience at every stage. You'll act as the central point of contact for customers, Area Sales Managers and internal teams-helping to resolve queries, coordinate orders and maintain high service levels.

This is a full-time, permanent role based at our Ecophon office in Tadley.

What we're looking for:

• Excellent communication skills with the confidence to engage with customers and colleagues
• Ability to prioritise workload and manage multiple tasks in a fast-paced environment
• Experience in a customer service, sales support or administrative role
• Strong IT skills, including CRM systems and Microsoft Office

What you will be doing:

• Accurately processing customer orders, ensuring correct pricing, delivery and documentation
• Managing orders through to despatch, working closely with logistics and supply teams
• Keeping customers and Area Sales Managers informed on order progress and updates
• Handling customer enquiries via phone and email, delivering a professional and responsive service
• Resolving order, delivery and invoice queries promptly and effectively
• Raising credit notes in line with agreed procedures
• Maintaining accurate records and systems for order tracking and reporting
• Building strong working relationships with both internal stakeholders and external customers

Are Saint-Gobain inclusive employers?

Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

And what about flexibility?

At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role. Whilst we can't promise to meet every request when we're recruiting, we do promise to listen.