Sales Co-Ordinator

Thwaites; Kettering; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Free on-site parking

Wage access (up to 40% of wages)

Health cash plan

Employee Assistance Programme

Discounted room rates

Pension and life assurance

Job summary

Thwaites is seeking a Sales Co-ordinator for their luxury 4-star hotel in the United Kingdom. Reporting to the Sales Office Manager, you will support conference, events, and bedroom sales, building strong relationships with agents and guests while handling inquiries and proposals.

You will manage bookings end-to-end, develop knowledge of hotel offerings, and participate in show rounds to highlight the property’s USP. The role offers progression and a range of staff benefits.

Qualifications

• Experience in hospitality sales or customer-facing roles is preferred.
• Strong organisation and attention to detail with excellent communication skills.

Responsibilities

• Forge relationships with agents and guests.
• Advise guests on hotel facilities to enhance their stay.
• Prepare proposals matching guest needs.
• Manage bookings from enquiry to handover to operations.
• Learn the hotel products, bedrooms, conferences, and rate strategies.
• Conduct hotel show rounds highlighting selling points.
• Communicate with warmth and hospitality to deliver a genuine experience.
• Work with the sales team to achieve targets.

Skills

Sales coordination

Customer service

Communication

Job description

If you are looking for a step into a Sales Co-ordinator role within a well renowned luxury 4-star hotel this position could be for you. Reporting to the Sales Office Manager as a Sales Co-ordinator you will have opportunity to gain exposure in two of the largest revenue generating areas of the business – conference, events & bedroom sales. Your role day to day will include:

Your day to day;

• To forge great relationships with agents and guests alike.
• To be familiar with all-hotel facilities and services to advise guests/clients how best to enhance their stay/visit.
• Using your knowledge of the hotels products and services respond to enquires received, providing guests/clients with proposals to best suit their needs.
• To manage bookings from the initial enquiry through to the seamless handover to the operational team on arrival of the event/stay.
• Develop your knowledge of the hotel’s bedrooms, conference and events product offerings and rate strategies.
• Conduct hotel show rounds to showcase the hotel’s unique selling points.
• Communicate with guests/clients with warmth and hospitality to deliver an authentic and genuine experience.
• Work as part of a sales team to drive and achieve the sales targets.

Who are we looking for?

Whether you are an experienced Sales Co-Ordinator eager to work in this prestigious hotel or someone looking for their first step into a sales role we are seeking someone who is passionate about sales and the guest experience to join our fantastic team.

If you have a flair for organisation, an eye for attention to detail and great communication skills and can turn ideas into reality for our guests and clients then this could be the role for you.

In return, we are offering a rewarding role with scope for career progression along with:

• A competitive salary, negotiable dependent on experience
• Free on-site parking
• Stream - Ability to access up to 40% of your wages as you earn giving you more control over your finances
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan and Employee Assistance Programme available 24/7
• Discounted Room Rates in our beautiful properties across the UK
• Discounted Friends & Family Bed & Breakfast Room Rates at out Hotels & Inns across the UK
• Complimentary membership of onsite gym
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Online access to high street discounts
• Life assurance & pension
• An engaging & supportive work environment
• Bespoke training & development programmes
• Great promotional opportunities across The House of Daniel Thwaites estate