Sales Office Administrator

PPHE Hotel Group; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hotel rate discounts

F&B discounts

Home office equipment provided

Wellbeing days

Wagestream pay access

Staff events

Job summary

PPHE Hotel Group is seeking a proactive Sales Office Administrator for the Groups, Meetings & Events team at the London regional office. You will support enquiries, bookings, contracts, and event administration, while managing Opera-based workflows and ensuring accurate data across internal systems.

You will liaise with clients over phone and email, prepare contracts and reports, and help maintain sales databases.

Qualifications

• Interest in sales and hospitality.
• Excellent organisational skills and attention to detail.
• Strong communication and client-facing confidence.
• Proactive, takes ownership of tasks.
• Experience in admin, customer service, hospitality, or sales support is beneficial.

Responsibilities

• Support Groups, Meetings & Events team with enquiries, bookings, contracts, and event administration.
• Manage enquiries through Opera and internal systems, keeping information accurate.
• Prepare contracts, invoices, reports and sales documentation.
• Provide excellent customer service over the phone and by email.
• Maintain key sales databases, reporting tools and team resources.
• Support online meeting room bookings and ensure company standards.

Skills

Sales enthusiasm

Organizational skills

Communication skills

Proactive attitude

Sales support experience

Opera proficiency

Tools

Opera

Job description

Location: Regional Office London, United Kingdom

Looking to kick-start your career in sales? If you're proactive, highly organised, and excited by the idea of building a career in hospitality sales, this could be the perfect opportunity. As a Groups, Meetings & Events Sales Office Administrator, you'll gain invaluable exposure to the commercial side of the hotel industry, supporting our sales team and learning the foundations of groups, meetings and events sales.

What you'll be doing:

• Supporting the Groups, Meetings & Events team with enquiries, bookings, contracts, and event administration.
• Managing enquiries through Opera and other internal systems, ensuring information is accurate and up to date.
• Preparing contracts, invoices, reports, and sales documentation.
• Providing excellent customer service over the phone and via email.
• Maintaining key sales databases, reporting tools, and team resources.
• Supporting online meeting room bookings and ensuring company standards are followed.
• Identifying ways to improve processes and contributing ideas to the wider team.
• Discounted PPHE and Radisson hotel rates (extends to family & friends)
• F&B discounts at our restaurants and bars
• Equipment provided to ensure you are working comfortably at home 1 day per week
• 2 wellness days meaning you start with 30 days of holiday per year (pro rata) including bank holidays, increasing with years of service
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme - up to £750!
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• 24/7 employee assistance programme
• Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas
• Free dry cleaning for work uniform
• Annual Staff parties and events

What we're looking for in a Sales Office Administrator:

• An enthusiastic individual with a genuine interest in sales and hospitality.
• Excellent organisational skills and attention to detail.
• Strong communication skills and confidence when dealing with clients and colleagues.
• A proactive approach and willingness to take ownership of tasks.
• Previous administrative, customer service, hospitality, or sales support experience would be beneficial.

This is an excellent opportunity to gain hands-on experience within a successful commercial team and develop the skills needed to grow your career with us in Sales. You'll work alongside experienced professionals, learn industry-leading systems and processes, and be part of creating memorable experiences for our guests and clients.

If you're eager to learn, take initiative, and grow your career in hospitality sales, we'd love to hear from you.