Sales Co-Ordinator

Howden; Cardiff; On-site; GBP 21,000 - 32,000; Full time

Job summary

Howden in Cardiff is seeking a Sales Coordinator to be the first point of contact on outbound campaigns, identifying customer needs and generating qualified leads for our Sales Consultants.

You will follow the dedicated script, promote Howden's products and services, and work to achieve targets for productivity, quality, and regulatory compliance while delivering excellent customer service.

Qualifications

• 6 months customer service or sales experience.

Responsibilities

• Act as first point of contact on call campaigns to generate a lead for Sales Consultants.
• Ensure all leads generated are correctly qualified as per the Sales Coordinator script.
• Promote Howden features and benefits, the products and the advised sales process, with cross-sell opportunities.
• Achieve and maintain targets for productivity, quality and compliance.
• Support colleagues and management to optimise outcomes for Howden and clients.
• Keep up to date with company processes and policies and adhere to FCA legislation and regulatory guidelines.
• Demonstrate integrity, unity, innovation and passion.

Skills

Outbound calling

Customer service

Communication skills

Script adherence

Target driven

FCA compliance

Team player

Resilience

Job description

As a Sales Coordinator, you will form part of the Qualifying Team function and will be the first contact with a customer, explaining the features of Howden and the benefits of the advised sales process, to generate and refer a lead for the Sales Consultants.

The key scope of the role is to make high-volume outbound calls on real time and legacy campaigns to meet an expected call and quality target. You will be expected to offer outstanding customer service being first point of call to the comparison site customer generated leads.

Responsibilities and Duties

• Act as the first point of contact on call campaigns to bolster a customer's interest and generate a lead for the Sales Consultants
• Ensure all leads generated are correctly qualified as per the Sales Coordinator script
• Clearly and concisely promote the features and benefits of Howden, our products and the advised sales process, whilst taking advantage of cross sell opportunities
• Achieve and maintain targets for productivity, quality and compliance
• Support colleagues and the management team to ensure the best possible outcome for Howden and our clients
• Proactively work towards keeping up to date with company processes and policies and adhering to all FCA legislation and regulatory guidelines
• To constantly display and encourage INTEGRITY, UNITY, INNOVATION and PASSION

Skills & Education

• Excellent communication skills both verbally and written towards all our customers and insurers
• A dedication to being reliable, honest and passionate about our customers
• Ability to contribute to a positive, working environment with a good team spirit and strong work ethic
• Strong commitment to delivering exceptional customer experience
• Strong ability to follow scripts
• Proactive and driven individual with a desire to develop
• Capable of meeting targets and goals, with the ability to self-motivate
• Highly resilient

6 months customer service or sales experience

• Experience of working within an outbound call centre role, and/or within financial services or regulated environment