Sales & Client Support Associate - Finance

Groupe BPCE; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

NATIXIS seeks an experienced post-trade support professional to manage post-trade events and client relationships across London Fixed Income, Treasury, and Dubai Islamic Finance originated transactions. You will own transaction events, coordinate across Front Office and internal teams, and ensure high-quality post-trade service.

Key focus is building strong client relationships, efficient workflows, and adherence to controls while supporting new business initiatives within a global banking

Qualifications

• Deep knowledge of Fixed Income and derivatives products.
• Proven track record in managing internal and external stakeholders.
• Strong understanding of trade processes and lifecycles.
• Ability to challenge and improve processes.
• Islamic Finance knowledge is a plus.

Responsibilities

• Promote a strong, reactive performance culture in the Clients Support group.
• Collaborate with London Front Office desks to strengthen relationships.
• Deliver high-quality service to Natixis Front Office, Traders, and external clients.
• Coordinate communication with transversal departments for downstream transactions.
• Support new business lines; develop onboarding solutions for new transactions across Fixed Income, Treasury, and Islamic Finance.
• Suggest strengthening internal controls and reconciliations to reduce risk and boost client satisfaction.
• Maintain knowledge of full trade lifecycles and coordinate with relevant teams.
• Analyse reports and resolve issues to prevent problems.
• Build strong relationships with Natixis external brokers.
• Cover London Sales Capital Market and Dubai Islamic Finance originated transactions.

Skills

Fixed Income

Derivatives

Stakeholder mgmt

Trade lifecycle

Islamic Finance knowledge

Job description

• CDI
• 21917

Role Overview

Manage the post trade events and relationships with Natixis clients and all internal Stakeholders

Scope is to cover all London Sales originated Fixed Income and Treasury transactions (Sales & Trading level) and all Dubai Sales originated Islamic Finance business

Take ownership and efficiency for all transaction events arising from the above-mentioned Sales and Trading scope

Establish a strong client relationship for all requests and queries that arise from their portfolio of transactions held with Natixis

What you will be doing

• Promote a strong and reactive performance culture within the Clients Support group
• Actively collaborate and develop strong relationships with the London Front Office desks
• Ensure the best quality of service is delivered to the Natxis clients, i.e. Front Office Sales, Traders, and the Bank’s external Clients
• Communicate efficiently and adequately to transversal departments for transaction downstream chains
• Support new business lines and business initiatives; apply problem solving skills to the development of new solutions for onboarding of new transactions and assert the bank’s quality of post trade service for Fixed Income, Treasury, and the Islamic Finance business
• Participate and propose reinforcement of ad hoc internal controls and reconciliations that should be in place across products; reduce operational risk; increase client satisfaction
• Ensure a good level of knowledge of the complete lifecycle of trades, sufficient communication bridges and coordination with appropriate teams
• Analyse reports appropriately and resolve any outstanding issues to prevent potential issues
• Forge strong relationship with Natixis external Brokers
• Scope to cover London Sales Capital Market (Fixed Income + Treasury) originated transactions and Dubai Sales Islamic Finance originated transactions

Additional Accountabilities

• Fixed Income transactions, Treasury Transactions and Islamic Finance Transactions that include (Fixed Income, Treasury, Rates, FX, and Financing)
• Strong adherence to the defined procedures and workflows ensuring all queries are addressed on a timely manner.
• Manage the post trade execution events from pre matching to settlement queries with internal stakeholders and with clients.
• Take ownership and efficiency for all transaction queries arising from the above-mentioned transaction scope
• Establish strong client relationships for all queries arising from their portfolio of trades with NATIXIS as well as internal FO requests.
• Bridge all communication with Paris Head Office in relation to Paris centralised settlements to ensure a seamless settlement with minimal exceptions.
• Assist with development of the Islamic Finance business at NATIXIS with exposure to pre transaction execution and post transaction life cycle processing and confirmation.
• Answer punctual requests from all other NATIXIS Global departments (e.g. Internal Audit, Compliance, Control) and revert accordingly
• Assist with development of the Islamic Finance business NATIXIS through the various from trade inception, stakeholders involved to Operation coordination.
• Ensure vetting process of new Clients is complete and client declared in the systems
• Forward any Client Audit requests to the relevant Audit team
• Ensure all Task in the Client Support daily checklists have been closed in VAULT with all non-closed items marked with ‘Ongoing’ and an additional comment

Excellent skills and qualities

• Excellent knowledge and understanding of Fixed Income & derivatives products
• Proven track record of success in managing key stakeholder relationships internally & externally
• Strong knowledge of trade processes and trade lifecycles
• Capacity to challenge and improve processes / systems
• Islamic Finance knowledge preferred but not essential
• Good communication skills with Traders and Trade Support team
• Resilient, tenacious and positive in everything you do