Sales & Client Support Associate

Natixis NY Branch; Greater London; On-site; GBP 40,000 - 56,000; Full time

Job summary

Natixis NY Branch, London-based, seeks a dedicated Trade Support professional to provide hands-on assistance to the London Sales Team and manage post-trade lifecycle across securities and derivatives. You will work closely with regional desks to ensure accurate trade representation and robust controls.

The role requires strong communication, process proficiency, and a solid understanding of trade lifecycles.

Qualifications

• Clear communication with stakeholders and teams across locations.
• Strong understanding of trade processes and post-trade controls.
• Knowledge of securities and derivatives products an asset.
• Familiarity with front-office/operations platforms and MS Office.
• Ability to identify, analyze and resolve issues while maintaining controls.

Responsibilities

• Direct Support for London Sales Team: provide dedicated hands-on support with accurate system representation of GM originated transactions.
• Regulatory Reporting & Obligations: fulfill regulatory reporting for all transactions.
• Develop robust relationships with relevant Sales Teams to grow business and client awareness.
• Cross-Training and Team Coverage: participate in cross-training across asset classes to cover operations.
• Client Relationship Management: address transaction-level queries and ensure high service quality.
• Inter-Desk Collaboration: collaborate with Front Office/Sales desks in Dubai, London, Paris and Milan and Operations teams.
• Cross-Departmental Communication: respond to requests from Risk, Compliance, Audit, Tech, etc.
• Post-Trade (T+1) Lifecycle Management: manage the complete post-trade lifecycle from pre-matching to settlement.
• Problem Solving and Risk Mitigation: solve issues and reinforce controls to reduce operational risk.
• Product & Process Understanding: maintain understanding of trade lifecycle across products and client expectations.
• New Business Support: support onboarding of new transactions via internal governance.

Skills

Communication

Operational proficiency

Product knowledge

System aptitude

Problem-solving/analytical

Job description

Mian Responsibilities

Direct Support for London Sales Team:Provide dedicated, hands on support to the Sales Team, ensuring accurate system representation Globak Markets (GM) originated transactions.

Regulatory Reporting & Obligations:Fulfill associated regulatory reporting obligations for all transactions

Develop robust relationships with relevant Sales Teams to ensure proximity to the business and a good rapport essential for growing and scaling the business/awareness of trade/client pipeline.

Cross-Training and Team Coverage:Actively participate in comprehensive cross-training across all asset classes to ensure all aspects of the client support team's operational needs can be covered.

Client Relationship Management:Foster strong client relationships, addressing trabsaction-level queries and ensuring a high quality of service for both internal and external clients.

Inter-Desk Collaboration:Collaborate effectively with Front Office/Sales desks in Dubai, London, Paris and Milan as well as Operations Teams across regions, notably Paris.

Cross-Departmental Communication:Respond effectively to requests from other Natixis departments including, but not limited to, Risk, Compliance, Audit, Tech etc.

Post-Trade (T+1) Lifecycle Management:Manage the complete post-trade lifecycle, from pre-matching through to settlement.

Problem Solving and Risk Mitigation:Apply problem-solving skills to resolve outstanding issues and prevent potential problems, while reinforcing internal controls and reconciliations to reduce operational risk and increase client satisfaction.

Product & Process Understanding:Maintain a thorough understanding of the complete trade lifecycle, across all products, client expectations, and trade processes.

New Business Support:Support new business lines and initiatives, including new transaction onboarding via internal governance process (NPNA/NST etc)

Required Skills/Qualifications/Experience

• Communication and Interpersonal Skills: The ability to communicate effectively and build strong relationships with a variety of stakeholders, including Sales teams, Ops colleagues IT departments, Management, and colleagues across different locations. This includes conflict resolution and de-escalation of difficult situations.


• Operational and Process Proficiency: A sound understanding of trade processes, post-trade events, and operational controls. This includes meticulous attention to detail, a control-oriented approach, and the ability to manage the entire post-trade lifecycle.


• Product Knowledge: Familiarity with financial products (Securities and Derivatives), and an understanding of client expectations and trade processes related to them.


• System Aptitude: Familiarity with Front Office/Operations platforms used across the industry and technical fluency with MS Office suite.


• Problem-Solving and Analytical Skills: The capacity to identify, analyze, and resolve issues, with a