Seasonal Sales Associate - St Pancras

Fortnum & Mason plc; Greater London; Hybrid; GBP 12,000 - 18,000; Full time

Job summary

Fortnum & Mason plc in St Pancras is seeking Christmas Sales Associates to deliver warmth, luxury, and world-class service during our busiest season. You will help customers pick gifts, share product knowledge, and create memorable moments for shoppers from around the world.

Join a premium retail team this Christmas, working across shifts while maintaining Fortnum's high standards in a fast-paced environment.

Qualifications

• A genuine passion for delivering outstanding customer service.
• Previous experience in a customer-facing retail or hospitality role, ideally within a luxury or premium environment.
• Positive, enthusiastic individuals who love working with people.
• Strong communication skills and a flair for storytelling.
• A keen eye for detail and presentation.
• Team players who thrive in a busy and dynamic environment.
• The ability to remain calm, adaptable and focused during peak trading periods.

Responsibilities

• Deliver exceptional customer service with warmth, confidence and a touch of Fortnum's charm.
• Share your passion for luxury products, fine food and festive traditions.
• Create memorable experiences for customers throughout the Christmas season.
• Work collaboratively as part of a high-performing team in a fast-paced retail environment.
• Help maintain the beautiful standards that make Fortnum's so special.
• Contribute to achieving store sales targets while delivering a world-class customer experience.

Skills

Customer service excellence

Luxury retail experience

People skills

Storytelling & communication

Attention to detail

Teamwork in fast-paced retail

Calm under peak trading

Job description

Join the Magic of Christmas at Fortnum & Mason, St Pancras Become a Christmas Sales Associate

For over 300 years, Fortnum & Mason has helped make Christmas truly magical. From festive feasts and luxury gifts to unforgettable experiences, we've been spreading joy through our iconic stores and exceptional customer service since 1707.

This Christmas, we're looking for enthusiastic and customer-focused Sales Associates to join our team at St Pancras and play a part in delivering exceptional service during our busiest and most exciting season.

Whether it's helping customers find the perfect gift before they travel, sharing your product knowledge, or creating memorable moments for customers from around the world, you'll be at the heart of the Fortnum's experience.

What You'll Do

• Deliver exceptional customer service with warmth, confidence and a touch of Fortnum's charm.

• Share your passion for luxury products, fine food and festive traditions.

• Create memorable experiences for customers throughout the Christmas season.

• Work collaboratively as part of a high-performing team in a fast-paced retail environment.

• Help maintain the beautiful standards that make Fortnum's so special.

• Contribute to achieving store sales targets while delivering a world-class customer experience.

What We're Looking For

• A genuine passion for delivering outstanding customer service.

• Previous experience in a customer-facing retail or hospitality role, ideally within a luxury or premium environment.

• Positive, enthusiastic individuals who love working with people.

• Strong communication skills and a flair for storytelling.

• A keen eye for detail and presentation.

• Team players who thrive in a busy and dynamic environment.

• The ability to remain calm, adaptable and focused during peak trading periods.

Please note: Due to the high volume of applications we receive, only shortlisted candidates will be contacted and invited to attend an Assessment Centre.

Important Information

Our Christmas Sales Associates must be fully flexible to work 40 hours per week across 5 days out of 7, including weekends, on a mixture of early, middle and late shifts.

Start dates will take place from September onwards, with most seasonal contracts ending in early January. There may be opportunities for high-performing colleagues to be considered for permanent roles following the festive season.

Due to the nature of our peak trading period, we are unable to accommodate extended periods of holiday during the seasonal contract.

Recruitment Process

Applications will be reviewed by our Talent Acquisition team and, if successful, you'll be invited to attend an Experience Day. This experience will give you the opportunity to learn more about Fortnum & Mason and showcase your skills through:

• A presentation about Fortnum & Mason

• A collaborative group activity

• A one-to-one interview

Please note that this role is physically demanding and includes prolonged periods of standing, walking, lifting, carrying, and other manual duties.

We are committed to developing your career and nurturing your talent, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We respect and embrace each other's differences to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community initiatives.