Sales Associate - Home Entertainment (15h)

Fortnum & Mason plc; Greater London; Hybrid; GBP 10,000 - 15,000; Part time

Benefits offered by this job

Discretionary annual bonus up to 5% of

Store and restaurant discounts up to ;

Subsidised staff restaurant

28 days’ holiday + birthday day + 5:1?

Matched pension scheme

Career development opportunities

Annual staff party and gifts after 5 =

Job summary

Fortnum & Mason plc is seeking a passionate Sales Associate for the Home Entertainment team in our store. The role is part-time (15 hours per week) across Saturdays and Sundays, offering expert guidance on tableware, décor, and entertaining solutions, along with an inspiring in-store experience.

You’ll deliver warm, knowledgeable service, drive sales, and maintain brand-aligned visuals while supporting stock and POS operations. A retail background and strong customer focus are essential.

Qualifications

• Previous retail experience.
• Excellent communication and relationship-building skills.
• Strong sales mindset and ability to deliver great customer experiences.
• Ability to thrive in a fast-paced environment with high attention to detail.
• Collaborative, proactive work style.

Responsibilities

• Provide exceptional service by engaging customers and offering expert advice on home entertainment products.
• Drive sales by recommending complementary items and highlighting new-in collections and best-sellers.
• Maintain high standards of visual merchandising and reflect brand guidelines in displays.
• Build product knowledge across tableware, serveware, décor, and gifting.
• Support stock management including deliveries, replenishment, and stockroom organisation.
• Contribute to a positive team environment by communicating effectively with colleagues.
• Use point-of-sale systems accurately to ensure smooth transactions.

Skills

Customer service

Sales mindset

Communication skills

Retail experience

Tools

POS systems

Job description

Please note that this is a part-time position, working 15 hours per week across Saturdays and Sundays.

We’re looking for a passionate and customer‑focused Sales Associate to join our Home Entertainmentteam. In this role, you’ll bring dining, hosting, and lifestyle concepts to life—helping customers create memorable moments in their homes through curated products, exceptional service, and an inspiring in‑store experience.

Whether it’s supporting customers to choose beautiful tableware, advising on décor trends, or demonstrating the latest home‑entertaining solutions, you’ll play a key role in delivering a warm, welcoming, and expert-led experience.

Why WorkForUs:

• Discretionary annual bonus (up to 5% ofsalary)*

• Up to 40% store and restaurant discounts*

• Subsidised staff restaurant using Fortnum’s ingredients

• 28 days’ holiday + a day off for your birthday and 5 extra wellbeing days*

• Matched pension scheme and brilliantcareer developmentopportunities

• Annual staff party and incredible gifts after 5 years

*Subject to terms and conditions of employment

What You'll Do:

• Provide exceptional service by engaging customers, understanding their needs, and offering expert advice on home entertainment products.
• Drive sales by recommending complementary items and highlighting new-in collections, seasonal ranges, and best-sellers.
• Maintain high standards of visual merchandising and ensure displays are inspiring, tidy, and reflective of brand guidelines.
• Build product knowledge across tableware, serveware, décor, seasonal entertaining, and gifting.
• Support stock management including deliveries, replenishment, and stockroom organisation.
• Contribute to a positive team environment by communicating effectively and supporting colleagues.
• Use point-of-sale systems accurately and efficiently, ensuring smooth transactions for customers.
• Represent the brand with professionalism, enthusiasm, and curiosity.

We We Are Looking For:

• Genuine passion for home entertaining, lifestyle, or interior décor.
• Excellent communication and relationship‑building skills with a naturally warm and confident approach.
• A strong sales mindset and ability to deliver great customer experiences.
• Previous retail experience.
• Ability to thrive in a fast-paced environment while maintaining high attention to detail.
• A collaborative, positive, and proactive work style.

This is more than just a sales role—you’ll be joining a team that helps customers create joyful, stylish, and meaningful home experiences. If you love connecting with people and have an eye for beautiful, functional design, we’d love to hear from you.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.