Sales Associate: Selfridges

Aspinal of London; Greater London; On-site; GBP 22,000 - 32,000; Full time

Job summary

Aspinal of London, a British luxury lifestyle brand, seeks a Sales Associate for our concession in Selfridges London. You’ll embody the brand, delivering exceptional service, product knowledge, and genuine client connections to create memorable shopping experiences.

In this role you’ll welcome customers, drive sales through personalised recommendations, support virtual appointments, and work with a driven team to maintain store standards and iconic luxury service.

Qualifications

• A genuine passion for luxury retail and delivering memorable experiences.
• Confidence and enthusiasm when engaging with customers.
• Strong communication skills and ability to build authentic relationships.
• Positive, proactive approach with willingness to learn.
• Ability to work as part of a team in a fast-paced retail environment.
• Passion for sales and achieving personal and team goals.

Responsibilities

• Deliver exceptional customer service and create memorable shopping experiences.
• Welcome and engage customers with warmth, confidence, and genuine enthusiasm.
• Share product knowledge and passion for Aspinal craftsmanship to inspire customers.
• Build and maintain strong client relationships through personalised service and clienteling.
• Support virtual shopping appointments, connecting with customers beyond the store environment.
• Drive sales by understanding customer needs and providing tailored recommendations.
• Represent the Aspinal brand with confidence, professionalism, and authenticity.
• Work collaboratively with the team to maintain outstanding store standards.

Skills

Customer service

Sales skills

Communication

Teamwork

Job description

At Aspinal of London, we're passionate about creating exceptional experiences for our customers and our teams. As a British luxury lifestyle brand, we combine timeless craftsmanship with outstanding service, and we're looking for passionate Sales Associates to join our concession in Selfridges London.

If you're enthusiastic about luxury retail, love connecting with people, and are motivated by creating memorable customer experiences, we'd love to welcome you to our team.

The Role

As a Sales Associate, you'll be the face of Aspinal of London, bringing our brand to life through exceptional service, product expertise, and genuine connections with our clients.

You'll create a luxury shopping experience that feels personal, engaging, and memorable, whether welcoming customers in store, supporting virtual shopping appointments, or building lasting relationships through clienteling.

Working as part of a passionate and driven team, you'll play an important role in achieving our commercial goals while ensuring every customer leaves with an experience that is uniquely Aspinal.

What You'll Do

• Deliver exceptional customer service and create memorable shopping experiences.
• Welcome and engage customers with warmth, confidence, and genuine enthusiasm.
• Share your product knowledge and passion for Aspinal craftsmanship to inspire customers.
• Build and maintain strong client relationships through personalised service and clienteling.
• Support virtual shopping appointments, connecting with customers beyond the store environment.
• Drive sales by understanding customer needs and providing tailored recommendations.
• Represent the Aspinal brand with confidence, professionalism, and authenticity.
• Work collaboratively with the team to maintain outstanding store standards.

About You

You'll be passionate about luxury retail and motivated by delivering experiences that go beyond expectations. You'll enjoy building relationships, have a natural flair for selling, and take pride in representing a premium British brand.

You’ll have:

• A genuine passion for customer service and creating memorable experiences.
• Confidence and enthusiasm when engaging with customers.
• Strong communication skills and the ability to build authentic relationships.
• A positive, proactive approach with a willingness to learn.
• The ability to work as part of a team in a fast-paced retail environment.
• A passion for sales and achieving personal and team goals.

If you're ready to be part of a brand that values craftsmanship, exceptional service, and its people, we'd love to hear from you.