Sales Associate, Samsung Harrods

Stellar Global Ltd; London; On-site; GBP 29,000; Full time

Job summary

A leading company seeks a full-time Sales Associate at Samsung Harrods, focusing on exceptional customer service and product demonstrations. Join a talented team in a luxury environment, ensuring memorable experiences for customers while achieving sales targets.

Benefits

Samsung work phone

Discount at Samsung members only website

21 days annual leave + Bank Holidays

Health cash plan via Medicash

Generous commission

Qualifications

• Experience in luxury or high-end retail.
• Passion for technology and driven self-motivated.

Responsibilities

• Provide exceptional customer service and execute KPI’s.
• Support Samsung projects and events.
• Deliver engaging product demonstrations.

Skills

Customer Service

Communication

Sales

Teamwork

Presentation

Multilingual

Job description

We are looking for a driven full time Sales Associate with a passion for people and technology to join our amazing team at Samsung, Harrods.

As a Sales Associate you will be working in a diverse and knowledgeable Team to ensure we deliver exceptional customer service at Samsung Harrods. Reporting into the Clienteling Experience Management Team, your role will be focused on ensuring that every customer entering the store enjoys a memorable, personalised experience, whilst developing your specialist skills to deliver top-tier product demonstrations.

You will get to work at the most known luxury department store in the world and work in a team of talented individuals who all work towards the common goal of making Samsung, Harrods a place customers love to visit and return to.

Key Accountabilities:

• Provide exceptional customer service in line with company standards
• To deliver a successful execution across all KPI’s, these can range from NPS, Commercial Targets and more
• Effectively working alongside team members
• Supporting Samsung projects - Click & Collect
• Supporting with Samsung events and providing detailed, interactive and engaging tours of the Samsung Harrods Space
• Embrace values- Stay curious, Be can do, Own it and Work Smart

Personal Specification (knowledge/experience):

• Ideally experienced in luxury or high-end retail
• Passion for technology
• Driven and self-motivated
• Well organised and accountable for all responsibilities
• Experience in sales and/or customer service
• A natural people-person, with exceptional communication and presentation skills, for one-on-one or group interactions
• A true advocate for the brand, able to understand and define every customer’s specific needs and interests, and encourage them to be excited about the potential the brand’s products can offer in their lives - embedding a tangible sense of loyalty in every interaction
• An energetic, friendly and outgoing individual who values learning and knowledge
• A collaborative team player who is able to work as part of a diverse and varied team and always seeking to achieve the best possible KPI's results
• Multilingual skills would be an advantage

What do we offer:

• Full time role, 40hrs per week, fully flexible
• £28 800 annual salary
• Samsung work phone
• Discount at Samsung members only website
• 21 days annual leave + Bank Holidays
• Health cash plan via Medicash
• Great staff benefits such as generous commission

£28,800 - £28,800 a year