Sales Operations Associate

Forest; Greater London; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

Join a leading sustainable ebike operator as a Sales Operations Associate. You'll manage CRM, analyze data, and optimize sales processes to enhance performance. Ideal for analytical individuals who thrive in dynamic environments. Enjoy a hybrid work approach and perks like free bike rides.

Benefits

Free Forest bike rides

Birthday off

Free lunch on Fridays

Qualifications

• Experience in a fast-growing tech or mobility business is a bonus.
• Strong communication skills to present findings clearly.

Responsibilities

• Manage data and analyze key metrics for informed decisions.
• Optimize workflows within Monday CRM for sales efficiency.
• Build and maintain dashboards to track performance.

Skills

Analytical Mindset

Organizational Skills

Data Interpretation

Communication

Proactivity

Tools

Monday.com

Excel

Google Sheets

Job description

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We’re Forest. You know, those shared ebikes in London that look like trees. We’re London’s most sustainable shared ebike operator. We bridge the gap between affordability and sustainability, using advertising revenue to offer all users 10 minutes of free cycling every day. Our mission is to help cities move greener—and we’re growing fast, which is why we’re looking for a sharp, analytical and proactive Sales Operations Executive to supercharge the performance of our Commercial team.

A bit about the role

You’ll be the engine room of our sales operations – keeping our CRM flowing, our dashboards sharp, and our processes humming. This role is perfect for someone who loves turning data into insight, automating complexity, and solving operational problems before anyone else notices them.

Your key responsibilities include:

• Data Management & Analysis: Identify and extract key data points to help the team make informed decisions. Track performance metrics and generate clear, actionable insights.
• CRM Ownership: Build and optimise workflows within Monday CRM to improve the efficiency and accuracy of our sales process. Process inbound leads quickly and effectively.
• Process Optimisation: Work with the Sales team to improve and automate workflows across the sales funnel, ensuring we’re working smarter, not harder.
• Dashboards & Reporting: Build and maintain clear Monday.com dashboards to track campaign performance, pipeline health, and team KPIs.

Who you are:

• You have a sharp analytical mindset and love solving operational problems.
• You’re highly organised and thrive on making complex systems work seamlessly.
• You love data and know how to turn numbers into stories and action.
• You’re a strong communicator, able to present findings clearly and confidently.
• You’re proactive, resourceful, and always looking to improve how things are done.

Required Skills & Tools

• CRM & Work Management: Proficient in Monday.com (Work Management & CRM)
• Spreadsheets: Advanced skills in Excel / Google Sheets (data cleaning, lookups, pivot tables, formulas)
• Automation & Process Thinking: Experience creating or refining CRM workflows and automations.

Bonus but not essential:

• Experience in a fast-growing tech or mobility business
• Familiarity with sales performance metrics and reporting
• Experience working directly with commercial or sales teams

Location

This role will be based at our office in Moorgate. We love collaborating and spending time together in-person with a hybrid approach of 4 days in the office.

What you’ll get in return

Free Forest bike rides

Birthday off

Free lunch on Fridays

Equal opportunities

Forest is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not tolerate any form of discrimination, bias, or harassment.

Want to create a greener future with us? Join us, and Let's reForest the world together!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Industries

  Advertising Services

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