Sales Associate - Harrods

VAN CLEEF & ARPELS; Greater London; On-site; GBP 28,000 - 40,000; Full time

Job summary

Van Clef & Arpels in London is seeking a dedicated luxury retail professional to drive sales and grow an exclusive clientele. You will educate clients on brand standards, manage in-store displays, and ensure flawless service from initial contact through after-sales follow-up.

The role emphasizes strong clienteling, attention to detail, and the ability to handle multiple tasks while maintaining the highest standards of the Maison’s presentation and guest experience.

Qualifications

• Experience selling fine jewellery or high-end luxury products is preferred.
• Strong clienteling skills and ability to build trust with clients.
• Excellent computer skills and familiarity with POS and CRM systems.
• Attention to detail and ability to multitask in a fast-paced luxury retail environment.

Responsibilities

• Achieve present sales objectives and targets
• Develop network and clientele
• Attend social functions within the community to generate new clientele; invite current and prospective clients to in-store events
• Set up window displays and in-store displays each morning; assure displays are broken down each evening and products are stored in the safe nightly
• Provide excellent customer service. Follow up on after sales service/ follow repair process from start to finish
• Implement policies and procedures established by the company, i.e. security policy, consignment, after sales service, valuation request, Human Resources policies, etc.
• Educate clients on Van Clef & Arpels' quality standards and product line
• Maintain the aesthetic quality of the store

Skills

Clienteling

Luxury jewellery sales

Customer service

Strong attention to detail

Tools

POS systems

Job description

What are we expecting from you?

• Achieve present sales objectives and targets
• Develop network and clientele
• Attend social functions within the community to generate new clientele; invite current and prospective clients to in-store events
• Set up window displays and in-store displays each morning; assure displays are broken down each evening and products are stored in the safe nightly
• Provide excellent customer service. Follow up on after sales service/ follow repair process from start to finish
• Implement policies and procedures established by the company, i.e. security policy, consignment, after sales service, valuation request, Human Resources policies, etc.
• Educate clients on Van Clef & Arpels' quality standards and product line
• Maintain the aesthetic quality of the store

Are you a good match?

• Previous experience in selling fine jewellery or high-end luxury product is preferred
• Strong understanding of clienteling
• Excellent computer skills
• Strong attention to detail with the ability to handle multiple tasks simultaneously
• Ability to establish and maintain effective relationships with customers and gain their trust and respect

More than a role.... We recruit for a career!

By joining Van Clef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed into our enchanting world with trainings on our history, our know-how and our creations.