Sales Associate - Harrods

Richemont Iberia SL; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Richemont Iberia SL is seeking an ALAÏA Ambassador at Harrods & UK boutiques to deliver exceptional client experiences and drive luxury sales. You will deepen client relationships, manage high-value interactions, and uphold ALAÏA's brand standards in every engagement.

Key responsibilities include achieving boutique targets, cross-selling, and contributing to visual merchandising while maintaining a welcoming, professional atmosphere for international clients.

Qualifications

• Prior experience in Luxury Fashion / Accessories.
• Strong sales techniques and clientelling.
• Excellent interpersonal and communication skills.
• Warm and friendly personality that can build relationships easily.
• Fluent in English; a second language is a plus.
• Proficiency in Microsoft Office and email is required.

Responsibilities

• Sales driven in line with ALAÏA commercial strategy and sales ceremony.
• Developing cross-selling and increasing average basket.
• Cultivates exceptional client relationships with international clients.
• Representing the highest standards and promoting ALAÏA's name and image.
• Active participation in boutique operations and visual merchandising.
• Maintain and develop the client book and loyalty through excellent service.

Skills

Luxury fashion sales

Clientelling

Interpersonal skills

English proficiency

MS Office

Tools

Microsoft Office

Job description

HOW WILL YOU MAKE AN IMPACT?

As an ALAÏA Ambassador, you have to achieve sales in line with the ambitions of the Boutique and ensure that every Client has an exceptional and unique experience by providing the highest standards of service.

Sales driven in line with ALAÏA commercial strategy and sales ceremony

• Reaching weekly / monthly store targets with the team
• Increasing average basket in quantity and value (UPT, VPT)
• Developing cross-selling
• Knowing RTW and Accessories construction and vocabulary to tell the story of the ALAÏA world

Client Relationship & Portfolio Development

• Cultivates exceptional client relationships with international clients to maintain and enhance the client loyalty of their current portfolio
• Establishes action plans and strategies to increase and develop their client base, upgrade high potentials and regain lost clients
• Asking open questions to engage client to talk, listening to their needs and getting the right information to make the sale in order to ensure clients return
• Participates in client events as well as high ticket client events and/or actions

Client Service Excellence

• Bringing to life the ALAÏA client experience
• Representing the highest standards and promoting ALAÏA's name and image within the Boutique and keeping the integrity alive
• Welcoming clients in the boutique, over the phone and by e-mail according to ALAÏA guidance and standards
• Developing the client book and updating the client database
• Developing client loyalty through excellent service and treatment
• Reinforcing clientele relationships with consistent follow up

Boutique operations and visual merchandising

• Taking part actively in team meetings, events, regular inventory counts and all daily operations as required
• Respecting and ensuring the highest standards of Visual Merchandising in line with the Boutique guidance
• Ensuring the Boutique is kept tidy, clean and welcoming at all times
• Respecting and applying security rules and mindset (local and Maison security rules)

Brand Ambassador

• Maintaining an excellent level of product knowledge, understanding products and trends, collections to tell the story of ALAÏA
• Following the ALAÏA Grooming standards at all times whilst representing the Maison
• Working closely as a part of a team and with partners of the Maison

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Prior experience in Luxury Fashion / Accessories
• Strong sales techniques and clientelling
• Excellent interpersonal and communication skills
• Warm and friendly personality that can build relationships easily
• Fluent in English (written and oral), a second language is a plus
• Strong drive to succeed
• Proficiency in Microsoft Office and email is required

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity
• We foster empathy, curiosity, courage, humility, and integrity
• We care for the world we live in

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• Initial screening call with Richemont Talent Team
• Interview with the Boutique Manager for ALAÏA - Harrods & the Retail Area Manager for ALAÏA, UK
• Interview with the Head of HR for ALAÏA