Sales Assistant

China Fleet Country Club

Saltash

On-site

GBP 12,000 - 21,000

Part time

14 days+

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Benefits offered by this job

Free use of Club facilities

Free parking

Employee Assistance Programme

Employee discount platform

Discounts throughout the Club

Free warm-up driving range balls

Learning and development opportunities

Job summary

China Fleet Country Club in Saltash, Cornwall, invites applications for a Part Time Membership Assistant to deliver outstanding member service and oversee membership administration from enquiry through ongoing engagement. The role works with the Membership Office Supervisor to maintain records and support the member journey across onboarding, renewals, and communications.

The successful candidate will have leisure or hospitality experience, excellent communication, strong attention to detail,

Qualifications

Experience in a customer-facing role, ideally in leisure, hospitality, or membership-based organisations.
Excellent communication and interpersonal skills.
Organised and detail-focused, with the ability to manage multiple tasks effectively.
Confident in using Microsoft Office and membership database systems.
Sales awareness and a positive, proactive approach to engaging with members and guests.

Responsibilities

Provide a professional, friendly, and efficient service to all members and prospective members.
Respond promptly to enquiries in person, by phone, and by email.
Support the resolution of member questions, feedback, and concerns with a helpful and courteous approach.
Contribute to creating a welcoming environment in the Club.
Process new memberships, renewals, cancellations, and changes accurately and promptly.
Maintain membership records and databases to the highest standards.
Support the smooth administration of the entire customer journey — from initial enquiry and joining process through onboarding and long-term engagement.
Distribute Club information brochures and welcome materials.
Assist with membership tours.
Support marketing activities aimed at attracting new members and retaining existing ones.
Help identify opportunities to enhance the member experience and encourage referrals.
Work closely with the Membership Office Manager to prepare for and follow up on team meetings, ensuring agreed actions are tracked and completed.
Assist colleagues during busy periods and collaborate across departments when needed.
From time to time, you may be asked to support additional membership or customer service tasks in line with your role and skills — for example, helping at Club events, assisting other departments with member communications.

Skills

Experience in customer-facing roles

Communication and interpersonal skills

Organised and detail-focused

Sales awareness and engagement

Tools

Microsoft Office

Membership databases

Job description

A fantastic opportunity has arisen for a Part Time Membership Assistant to join our team at the China Fleet Country Club which is set in 180 acres of beautiful Cornish countryside, just 15 minutes from Plymouth’s city centre. We are a Country Club that offers accommodation, fitness & leisure, golf, dining, hair & beauty, weddings, conference and events.

The Membership Assistant plays a key role in delivering exceptional service to members and guests, ensuring smooth membership administration and a seamless customer journey from first enquiry through to ongoing engagement. Working closely with the Membership Office Supervisor and wider team, you will support the day-to-day running of the membership function, help maintain accurate records, and contribute to the growth and retention of our valued membership base.

Key Responsibilities

Member Experience & Service Excellence

Provide a professional, friendly, and efficient service to all members and prospective members.
Respond promptly to enquiries in person, by phone, and by email.
Support the resolution of member questions, feedback, and concerns with a helpful and courteous approach.
Contribute to creating a welcoming environment in the Club.

Membership Administration & Customer Journey

Process new memberships, renewals, cancellations, and changes accurately and promptly.
Maintain membership records and databases to the highest standards.
Support the smooth administration of the entire customer journey — from initial enquiry and joining process through onboarding and long-term engagement.
Distribute Club information brochures and welcome materials.

Sales & Growth Support

Assist with membership tours.
Support marketing activities aimed at attracting new members and retaining existing ones.
Help identify opportunities to enhance the member experience and encourage referrals.

Team & Meeting Support

Work closely with the Membership Office Manager to prepare for and follow up on team meetings, ensuring agreed actions are tracked and completed.
Assist colleagues during busy periods and collaborate across departments when needed.

Other Duties

From time to time, you may be asked to support additional membership or customer service tasks in line with your role and skills — for example, helping at Club events, assisting other departments with member communications.

Skills & Experience Required

Experience in a customer-facing role, ideally in leisure, hospitality, or membership-based organisations.
Excellent communication and interpersonal skills.
Organised and detail-focused, with the ability to manage multiple tasks effectively.
Confident in using Microsoft Office and membership database systems.
Sales awareness and a positive, proactive approach to engaging with members and guests.

Personal Attributes

A genuine passion for customer service.
Professional, approachable, and reliable.
Flexible and adaptable to meet business needs, including some evenings and weekends.
Enthusiastic about working as part of a team in a fast-paced environment.

We offer you: