Membership Sales Assistant (Part time)

China Fleet Co; Saltash; On-site; GBP 15,000 - 21,000; Part time

Job summary

China Fleet Co is seeking a Membership Assistant to deliver excellent service to members and guests, handling membership administration from enquiry through to onboarding and ongoing engagement. You will work closely with the Membership Office Supervisor to process memberships, renewals and changes, maintain accurate records, and support engagement initiatives, events, and communications across the club.

This part-time role requires flexibility, including some weekends, with a friendly,

Qualifications

• Experience in a customer-facing role, ideally in leisure, hospitality, or membership-based organisations.
• Excellent communication and interpersonal skills.
• Organised and detail-focused, with the ability to manage multiple tasks.
• Confident in using Microsoft Office and membership database systems.
• Sales awareness and a proactive approach to engaging with members.
• Flexible and adaptable to evenings and weekends; team-oriented.

Responsibilities

• Process new memberships, renewals, cancellations, and changes accurately.
• Maintain membership records and databases to high standards.
• Support the customer journey from enquiry to onboarding and ongoing engagement.
• Respond to enquiries in person, by phone and by email promptly.
• Assist with membership tours and welcome materials.
• Support marketing activities to attract and retain members.

Skills

Customer service

Communication skills

Organisation

Microsoft Office

Membership databases

Sales awareness

Team collaboration

Flexibility

Job description

The Membership Assistant plays a key role in delivering exceptional service to members and guests, ensuring smooth membership administration and a seamless customer journey from first enquiry through to ongoing engagement. Working closely with the Membership Office Supervisor and wider team, you will support the day-to-day running of the membership function, help maintain accurate records, and contribute to the growth and retention of our valued membership base. We thank all applicants for their interest; however, only those shortlisted for interview will be contacted.

• Part-time role 20 to 28 hours per week, including weekends
• Provide a professional, friendly, and efficient service to all members and prospective members.
• Respond promptly to enquiries in person, by phone, and by email.
• Support the resolution of member questions, feedback, and concerns with a helpful and courteous approach.
• Contribute to creating a welcoming environment in the Club.
• Process new memberships, renewals, cancellations, and changes accurately and promptly.
• Maintain membership records and databases to the highest standards.
• Support the smooth administration of the entire customer journey — from initial enquiry and joining process through onboarding and long‑term engagement.
• Distribute Club information brochures and welcome materials.
• Assist with membership tours.
• Support marketing activities aimed at attracting new members and retaining existing ones.
• Help identify opportunities to enhance the member experience and encourage referrals.
• Work closely with the Membership Office Manager to prepare for and follow up on team meetings, ensuring agreed actions are tracked and completed.
• Assist colleagues during busy periods and collaborate across departments when needed.
• From time to time, you may be asked to support additional membership or customer service tasks in line with your role and skills — for example, helping at Club events, assisting other departments with member communications.

Qualifications

• Experience in a customer‑facing role, ideally in leisure, hospitality, or membership‑based organisations.
• Excellent communication and interpersonal skills.
• Organised and detail‑focused, with the ability to manage multiple tasks effectively.
• Confident in using Microsoft Office and membership database systems.
• Sales awareness and a positive, proactive approach to engaging with members and guests.
• Personal Attributes - A genuine passion for customer service. Professional, approachable, and reliable. Flexible and adaptable to meet business needs, including some evenings and weekends. Enthusiastic about working as part of a team in a fast‑paced environment.

Teamwork

We are one team, working together toward shared goals.

Memories

We create experiences that last and moments worth remembering.

Wow factor

We wow our customers with creativity, energy, and joy.

Commitment

We go the extra mile to exceed expectations every time.

Teamwork

We work as a team to achieve great things together.

We take pride in everything we do and deliver with integrity.

Support

We provide exceptional customer support with care and dedication.

Teamwork

We are one team, working together toward shared goals.

Memories

We create experiences that last and moments worth remembering.

Wow factor

We wow our customers with creativity, energy, and joy.

Commitment

We go the extra mile to exceed expectations every time.

Teamwork

We work as a team to achieve great things together.

We take pride in everything we do and deliver with integrity.

Support

We provide exceptional customer support with care and dedication.

Teamwork

We are one team, working together toward shared goals.