Sales and Service

Gallagher Bassett; Romford; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits program

Career development opportunities

Collaborative culture

Global reach with local impact

Job summary

Gallagher Bassett is seeking a Sales and Service Agent in Romford to deliver excellent insurance service. You’ll receive full training and support to gain industry qualifications and potential progression. You’ll handle customer queries, match needs to policies (Caravan, Motorhome, Car, Home, Pet), and build rapport over the phone in a fast-paced, supportive team.

No cold calling required. The role features a structured training programme, access to a dedicated trainer, and a friendly,

Qualifications

• Previous call centre experience is desirable but not required.
• Experience in a customer-facing role is preferable (retail, hospitality, care, education, or sales).
• Strong communication skills with customers over the phone.

Responsibilities

• Help customers find insurance policies that meet their needs for Caravan, Motorhome, Car, Home and Pet Insurance.
• Build rapport and deliver excellent customer service to existing clients without cold calling.
• Balance multiple tasks, use a range of systems, and work in a dynamic, friendly team.

Skills

Customer service

Communication skills

Phone etiquette

Tools

CRM systems

Phone system

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Sales and Service Agent – Insurance

Do you enjoy helping others and providing brilliant service to every customer you speak to? Are you looking for a job which provides full training, and support to gain industry qualifications and potential career progression opportunities all over the world? If so, we’d love you to apply for one of our exciting Sales and Renewals opportunities in our insurance team.

Summary of the role:

• These are full-time, permanent roles
• We are based in Romford with easy access from bus links, we are located a 5-minute walk from the train station.
• We have a 8-week structured training programme and a dedicated training team to ensure you have all the support you need to be successful.

How You’ll Make An Impact

What you’ll be doing:

In this role, you will be helping customers to find insurance policies that meet their needs. We specialise in Caravan, Motorhome, Car, Home and Pet Insurance. We are currently running schemes for BMW Motored and the Post Office, as well as our own Devitt brand. This role requires no cold calling and will utilise your communication skills to build rapport and provide excellent customer service to existing clients.

You might need to balance multiple tasks at the same time, utilise a range of systems and work in a dynamic, friendly, agile team.

About You

Skills and experience we’re looking for:

• Previous call centre experience is not necessary but desirable. We provide full training which covers everything from our product range to our phone system
• Experience in a previous customer-facing role is preferable, such as within retail, hospitality, care, education, or sales
• You will enjoy speaking to people and will use your outstanding communication skills to speak openly and expertly on the phone to customers. You will be able to build strong rapport and take a genuine interest in their needs.

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact.

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)