Sales Service Consultant

Arthur J. Gallagher & Co. (AJG); Bournemouth; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Performance-based monthly bonuses

Company pension

Life insurance

Fun, positive work culture

Performance-based incentives and team/

Job summary

Gallagher Bournemouth is recruiting Sales Executives to join a dynamic team. You will answer customer calls, guide them to resolutions, and become a product expert through comprehensive training. The role emphasizes listening, empathy, and building trust while aligning offerings with our ethical guidelines.

We offer career progression opportunities worldwide, a collaborative culture, and a strong benefits package including pension, life insurance, and performance-based incentives.

Qualifications

• Excellent communication and listening skills to understand customer needs and explain solutions.
• Able to build rapport and maintain high ethical standards in client interactions.
• Eligible to work in the UK.

Responsibilities

• Answer calls from customers and guide them to a happy resolution with supportive training.
• Explain to customers what they need and how you’ll help.
• Identify customer needs and match them to suitable products or services.
• Leave customers with a positive lasting impression of the company and products.
• Ensure you present the right cover elements, keeping the customer’s interests at heart.

Skills

Communication skills

Customer service

Interpersonal skills

Attention to detail

Listening skills

Ambition/Drive

Ethics & integrity

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

Gallagher are looking for motivated and dynamic Sales Executives to join one of the most integral parts of the business in the Bournemouth office. Do you enjoy helping others and providing brilliant service to every customer you speak to? Are you looking for a job which provides full training, and support to gain industry qualifications and potential career progression opportunities all over the world? If so, we’d love you to apply for one of our exciting Sales Executive opportunities!

How you'll make an impact

Summary of the role:

• You will answer calls from customers and guide them to a happy resolution. We provide supportive training which means you’ll be a product expert quickly.
• Use your calm demeanour to explain to the customer exactly what they need and how you’re going to help.
• Listen to your customer, detect their needs and then either resolve the query or match them to one of our products that will help them.
• Leave the customer happy, with a positive lasting impression of the company, and an extraordinary feeling about our products and services.
• Ensure you sell the right elements of cover - always keeping your customer’s interests at heart.
• Our customers are so important to us, we only offer them products that align with our ethical principles and are within our guidelines.

Benefits:

• Performance-based monthly bonuses.
• No cold calling!
• Company pension
• Life insurance
• Fun, positive work culture
• Performance-based incentives, such as prizes, early finishes, extra holidays, awards and department events.

About You

What we’re looking for:

We would love someone that is ambitious, dedicated, and hardworking to become an integral part of our friendly team. Using your superb communication skills to highlight the benefits of our services and products. This is an important role within the office as it supports our valued customers whilst adding financial value to our business.

Your Skills, Experience and Qualifications:

• Previous call centre experience is not necessary as we will teach you everything that you need to know. From our product range to our phone system, it's all very simple once you know how.
• Excellent communication skills and the genuine ability to listen and care about your customers. We do ask that you have basic mathematical skills but most importantly, you have superb attention to detail.
• Using your outstanding interpersonal skills to speak openly and confidently on the phone to customers. Able to build strong rapport and quickly build relationships with your colleagues.
• You’re naturally driven to exceed targets, with a dedicated attitude combined with the highest degree of ethics and integrity in client focus.
• Eligible to work in the UK.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)